3-5 years of experience
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Employment Type:
Full time
Job Category:
Patient Representative
(This job is no longer available)
Grad Date

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Job Description


The Patient Representative works under general supervision counseling patients on their financial status and obligation.

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks:

* Health: Medical, Dental and Vision plans available for staff and family
* Holiday, Vacation and Sick Leave
* Education discount for staff and dependents (undergraduate only)
* Retirement: Up to 10% matched contribution from UAMS
* Basic Life Insurance up to $50,000
* Career Training and Educational Opportunities
* Merchant Discounts
* Concierge prescription delivery on the main campus when using UAMS pharmacy

Salary: Commensurate with experience


Customer Service - Meets, greets and assists the public, answers telephones in a professional and friendly manner. Demonstrates effective communication skills. Communicates accurate and complete information, maintains strict confidentiality. Demonstrates positive working relationships with co-workers, management team, and ancillary departments. Follows the Circle of Excellence Guidelines. Promotes guest relations by offering frequently to assist other employees when needed. Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements. Consistently utilizes communication devices and keeps accurate records as required. Demonstrates effective service recovery skills.

Check-In & Out/Scheduling Procedures - Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients, conducts pre-registration of patients as needed, inputs and/or updates accurate patient information. Process walk-in's, create new patient charts, access systems for orders, work patient portal and maintains tracker board for multiple departments. Schedule surgeries and/or tests. Issues school/work excuses, send out no show letters, take patient photos for centricity. Responsible for blocking schedules in PHS as appropriate.

Insurance Verification/Benefit Explanation --Conducts insurance verification and benefit explanation by running eligibility on patients, perform ABN completion. Conducts authorizations and pre-certifications, tracks pre-authorizations maintains referrals. Enters benefit and authorization information input PCT. Obtains OON waiver and coordinates completion of OON wavers.

Reports (Medical & Maintenance --This position must also maintain initial plane of care (signatures, etc.), and is responsible for inputting daily and monthly statistics and communication any medical records issues. This position will be responsible for various maintenance reports i.e. bogies, work denials, open encounter, laser arc reports, cancelled clinic reports, etc.

POS Collections & Patient Counseling --Collects and post payments and issues receipts. Responsible for reconciliation/management change fund. Responsible for reconciliation of daily deposit & batch POS dollars, and must complete deposit agreement. Counsels patients on any and all related financial information i.e. hospital discounts and reviewing Medicaid screening. Monitors patient balances using the matrix payment method. This position is also responsible for pre-counsel patient regarding the payment expectations for service.

Charge Entry -Completes UB value codes, inputs daily charges and reconcile charges. (Charge Entry may not be applicable in all areas, some areas utilize e-billing).

Professional Development - Attends required training and/or in-services. Attends staff meetings and participates in the orientation and/or training of new staff. Participates in annual educational needs assessment. Maintains required job skill competencies and completes skill assessment annually. Completes and maintains documentation of continuing education hours annually.

Other duties may be assigned to this position.


Minimum Qualifications:

* Bachelors Degree in Business or related field and three (3) years of experience in patient registration, scheduling, or billing experience - OR - a High School diploma or GED equivalent and seven (7) years of experience and/or training in business office administration, customer service, or related work. Three (3) of the seven years must be experience in patient registration, scheduling, or billing experience.
* Excellent customer service, communication and telephone etiquette skills.
* Knowledge of basic medical terminology.
* Basic computer keyboard skills.
* General knowledge of office machines including printers and scanners.

Preferred Qualifications:

* Certified Health Access Associate (CHAA)

This position is subject to a pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.

Physical RequirementsStand: FrequentlySit: FrequentlyWalk: FrequentlyBend, crawl, crouch, kneel, stoop, or reach overhead: FrequentlyLift, push, pull, carry weight: 11 - 25 lbsUse hands to touch, handle, or feel: FrequentlyTalk: FrequentlyHear: FrequentlyTaste or smell: FrequentlyRead, concentrate, think analytically: ContinuouslyPhysical Environment: Inside Classroom Setting, Inside Medical Facility Environment, Inside Office Environment, Outdoor Weather ConditionsNoise Level: ModerateVisual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuityHazards: None