Experience:
No experience
Employment Type:
Full time
Posted:
6/16/2019
Job Category:
Customer Service
Customer Service Representative
(This job is no longer available)
Univar | Los Angeles, CA
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Job Description

Apply from inside the Univar IT network Apply from outside of the Univar IT network

Title: Customer Service Representative

Location:

Los Angeles, CA, US, 90040

Company: Univar USA

Requisition ID: 10230

Want to work for a company that is reimagining distribution? Join Univar Solutions, the premier global distributor of chemicals and ingredients. Our goal is to function as a direct extension of our customers' teams; to serve as an ally in their quest of business success.

At Univar Solutions, we're building on our more than 90 years of experience and drawing on deep resources - inventory and logistics experts, scientists, PhDs, procurement, customer service, sales and marketers-to deliver consultative services and an unmatched portfolio to solve customers' formulation and operational challenges. When you work for Univar Solutions, you'll play an important role in shaping how we deliver more than chemical and ingredients.

Primary Purpose:

Responsible for leading and ensuring effective sales order management. Serves as single point of contact to provide consistent, positive customer experience. Responsible for initial order entry, management of order changes, and coordinating order fulfillment and empowered to make decisions on behalf of company in alignment with Univar strategy, guiding principles and customer satisfaction. Leads resolution of service issues that directly impact customer order fulfillment. Assists in earning "Customers For Life" through the establishment of positive customer relationships while enhancing customer satisfaction and confidence. Suggests additions to sales orders based on customer purchase history, knowledge of vertical markets, and commercial strategy. Gathers market intelligence for entry into CRM System.

Specific Duties and Responsibilities:

* Enters orders received via telephone online in real time
* Receives and processes customer purchase orders
* Enters electronic, paper and manual orders online
* Verifies & Confirms customer orders and delivery expectations.
* Quotes prices according to uniform pricing strategy and current market pricing.
* Tracks order exceptions and maintains as needed.
* Develops solutions to customer needs/opportunities
* Evaluates needs/opportunities and matches them with Univar USA's products/services
* Establishes communication with appropriate internal Univar personnel (e.g. Operations, Sales, and MPU) to ensure timely responses to fulfillment issues
* Recommends increases in size of order by using sales history information
* Builds and sustains long-term customer partnerships
* Creates mutually beneficial relationships with customers through establishment of rapport coupled with responsiveness to customer needs (return messages, timely follow-through).
* Maintains up-to-date information on customers (contacts, products, requirements, etc.). Ensures accuracy of customer information records and associated message text in Univar system.
* Fulfill customer's expectations with realistic commitments.
* Displays effective interpersonal & communication skills (internal/external)
* Delivers timely and accurate information to customers & internal business partners both verbally and in writing.
* Learn and demonstrates knowledge of Univar USA Inc.
* Understands Univar vision, mission statement & quality process
* Understands customer service policies & procedures
* Teamwork: collaborates with team members
* Seeks good communication and cooperation within Univar USA's organization
* Coordinates all routine aspects of customer orders, requests, and inquiries
* Identifies and uses internal resources as needed to complete tasks
* Supports team goals
* Receptive, flexible and adaptable to change.
* Understands about competitors and their services.
* Resolves problems/nonconformances quickly
* Effectively uses the UQIP process.
* Completes all paperwork, reports and administrative tasks in a timely, complete and accurate manner.

Specialized Knowledge/Skills:

* Communication and active listening skills
* Telephone skills
* Knowledge of Univar USA products, services, and the industries we serve
* Problem-solving
* Keyboarding and basic PC skills - UVX /ERP System Skills
* General knowledge of pricing and marketing strategy

Experience

* 0-2 years with a degree and prior customer service, customer solutions and/or sales experience.
* Minimum 2-plus years prior customer service, customer solutions and/or sales experience without a degree.
* Relevant internship experience equally beneficial to the role.

Education/Training:

Bachelor's degree preferred

ERP/CRM experience preferred

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.

We offer comprehensive benefits to employees including medical, dental, STD, LTD and life insurance, 401k, generous PTO and much more.

About Univar

Univar is a local supplier with national logistics to access your water and wastewater chemical needs for clear solutions. Our product line is second to none and encourages one-stop shopping for all or your water and wastewater needs. Based on Univar's commitment, strong supplier relationships, extensive product line, and dedicated sales staff, you can utilize Univar as a partner with confidence that we will be there in the future.