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UL | Concord, MA
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Job Description


Other companies make products. We make a difference!

Promoting safe living and working environments.

UL is a global independent safety science company with more than a century of expertise innovating safety solutions from the public adoption of electricity to new breakthroughs in areas such as sustainability, renewable energy, mobile payment security and nanotechnology. Dedicated to promoting safe living and working environments, UL helps safeguard people, products and places in important ways, facilitates trade and provides peace of mind.

Emergo by UL's Human Factors Research & Design (HFR&D) team is a global Human Factors Engineering consultancy with offices in Concord, MA; Northbrook, IL; Utrecht, Netherlands; Cambridge, United Kingdom; and Tokyo, Japan. Emergo by UL's HFR&D staff consists of nearly 70 human factors research and design professionals with degrees in disciplines such as human factors, engineering, psychology, and industrial design.


Emergo by UL's HFR&D team is an industry leader in providing user research, user interface design, usability testing and human factors consultancy services to its clients. Many of the world's leading medical device and pharmaceutical manufacturers rely upon our services to produce safe and satisfying products and get them launched. Our work involves the research, design, and evaluation of the user interfaces of medical devices, pharmaceutical devices, diagnostics and laboratory instruments. Our research and design portfolio include products and systems such as robotic surgery systems, imaging devices, autoinjectors, inhalers, ventilators, mobile medical apps, laboratory instruments and in vitro diagnostic devices. Our portfolio of work also includes non-medical products such as consumer products, automotive diagnostic tools, and software applications.


* Supports usability testing, field research, individual interviews, and group interviews.
* Assists with the evaluation of deliverables and ensures that they meet quality standards.
* Analyzes quantitative and qualitative data to evaluate client user interface designs.
* Assists with client presentations to review testing results and provide solutions to identified improvement areas.
* Coordinates the selection of individual and group interviews in support of client testing.
* Supports the preparation of Investigational Review Board submissions.
* Prepares laboratory for usability testing.
* Performs other duties as directed.


* Classes in Human Factors Engineering or a related discipline.
* Ability to communicate and present effectively.

About UL

About UL Underwriters Laboratories Inc. (UL) is an independent, not-for-profit product safety certification organization that has been testing products and writing Standards for Safety for more than 110 years. UL tests more than 19,000 types of products annually, and more than 20 billion UL Marks appear on products each year. Worldwide, UL's family of companies and its network of service providers include 62 laboratories, and testing and certification facilities.