No experience
Employment Type:
Full time
Job Category:
Health Care Provider
Health Care & Medicine
Front Office Supervisor - Parkside Clinic
(This job is no longer available)
UCLA Health | Santa Monica, CA
Grad Date

Not sure what types of jobs you are interested in?

Explore Jobs
Based on Your Education

Follow This Company

Job Description

Job Duties
The Front Office Supervisor is responsible for coordinating the activities of all staff supporting the assigned areas (front office and call center) and interact with faculty and residents to maximize patient care, resident education and patient satisfaction. In addition, perform the full range of administrative and patient care support functions to include assisting in coordinating patient flow throughout the clinic, from registration to discharge. The supervisor will work as a member of the clinic team to provide smooth out patient flow resulting in optimum patient satisfaction and clinic operation. Major functions include the supervision of staff and serving as a resource to our customers, faculty and staff.

Job Qualifications
Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations. Working knowledge of EMR systems to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results and medical reports. Team Building Skills to include prior supervisory lead experience in a Healthcare setting. Skill in monitoring complex clinician appointment schedules. Ability to elicit salient clinical information such as presenting complaints from patients and referring professionals, and make appropriate assignments based on established guidelines. Ability to triage patient issues to achieve resolution. Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstance and respond to changing priorities and deadlines. Skill in working independently and following through on assignments with minimal direction and in setting priorities, which accurately reflect the relative importance of assignments. Ability to accept directions from supervisors and act promptly. Knowledge of medical terminology. Working knowledge of medical insurance plans and types of coverage provided.

About UCLA Health

For more than half a century, UCLA Health  has provided the best in healthcare and the latest in medical technology to thepeople of Los Angeles and throughout the world. Today we are one of the most comprehensive and advanced healthcare systems in existence. We are comprised of Ronald Reagan UCLA Medical Center, UCLA Medical Center, Santa Monica, Resnick Neuropsychiatric Hospital at UCLA, Mattel Children’s Hospital UCLA, and the UCLA Medical Group, with offices throughout the region.

Ronald Reagan UCLA Medical Center is consistently ranked by U.S.News & World Report as one of the top five hospitals in the nation and the best medical center in the western United States. The doctors, scientists and caregivers of UCLA are leaders in their fields. Every day, they perform pioneering work across an astounding range of disciplines, from organ transplantation and cardiac surgery to neurosurgery and cancer treatment. Year after year, our people have achieved medical breakthroughs and earned the highest industry honors. And we’re just getting started.

The dedicated professionals of UCLA Health are committed to healing humankind, one patient at a time, by improving health, alleviating suffering, and delivering acts of kindness on a daily basis.