Experience:
No experience
Employment Type:
Full time
Posted:
9/11/2017
Job Category:
Health Care Provider
Industry:
Health Care & Medicine
Assistant Clinic Manager - Century City
(This job is no longer available)
UCLA Health | Los Angeles, CA
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Job Description

Job Duties
The Assistant Manager is responsible for coordinating the activities of all staff and interact with faculty and residents to maximize patient care, resident education and patient satisfaction. In addition, perform the full range of administrative and patient care support functions to include assisting in coordinating patient flow throughout the clinic, from registration to discharge. The assistant manager will work as a member of the clinic team to provide smooth out patient flow resulting in optimum patient satisfaction and clinic operation. Major functions include the supervision of staff and serving as a resource to our customers, faculty and staff. Schedule: Wednesday - Thursday, 12pm - 8pm and Saturday - Sunday, 9am - 6pm.

Job Qualifications
Ability to work effectively with patients, physicians and staff in a diplomatic and professional manner in order to maximize suite operations. Working knowledge of EMR to complete on-line transactions, including appointment scheduling, procedure scheduling, the encounter registration system, hospital lab results and medical reports. Team Building Skills to include prior supervisory lead experience. Skill in monitoring complex clinician appointment schedules. Ability to elicit salient clinical information such as presenting complaints from patients and referring professionals, and make appropriate assignments based on established guidelines. Skill in speaking clearly and distinctly in person and over the telephone, using appropriate grammar and vocabulary in order to share information, effectively communicate, share and obtain information with persons from diverse social, economic and cultural backgrounds. Ability to triage patient issues to achieve resolution. Ability to interact diplomatically and sympathetically with patients, their families, and the general public in a high volume, continuous public contact setting. Skill in performing with frequent interruptions and/or distractions including the ability to accept equivocal circumstance and respond to changing priorities and deadlines. Typing ability to prepare forms, manuscripts and correspondence with speed and accuracy. Skill in operating a microcomputer including word processing software and the ability to enter and maintain accurate patient appointments and schedules utilizing an on-line computer database system. Ability to maintain equanimity in the face of resistance, indifference and hostility. Skill in working independently and following through on assignments with minimal direction and in setting priorities which accurately reflect the relative importance of assignments. Knowledge of medical terminology. Working knowledge of medical insurance plans and types of coverage provided. Ability to maintain Charge Document Reconciliation Process. Excellent customer service skills required.

About UCLA Health

For more than half a century, UCLA Health  has provided the best in healthcare and the latest in medical technology to thepeople of Los Angeles and throughout the world. Today we are one of the most comprehensive and advanced healthcare systems in existence. We are comprised of Ronald Reagan UCLA Medical Center, UCLA Medical Center, Santa Monica, Resnick Neuropsychiatric Hospital at UCLA, Mattel Children’s Hospital UCLA, and the UCLA Medical Group, with offices throughout the region.

Ronald Reagan UCLA Medical Center is consistently ranked by U.S.News & World Report as one of the top five hospitals in the nation and the best medical center in the western United States. The doctors, scientists and caregivers of UCLA are leaders in their fields. Every day, they perform pioneering work across an astounding range of disciplines, from organ transplantation and cardiac surgery to neurosurgery and cancer treatment. Year after year, our people have achieved medical breakthroughs and earned the highest industry honors. And we’re just getting started.

The dedicated professionals of UCLA Health are committed to healing humankind, one patient at a time, by improving health, alleviating suffering, and delivering acts of kindness on a daily basis.