No experience
Employment Type:
Full time
Job Category:
Health Care Provider
Health Care & Medicine
Clinical Coordinator
(This job is no longer available)
UCLA Health | Los Angeles, CA
Grad Date

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Job Description

Job Duties
Under the direction of the Program Director of Operation Mend and designated program managers, the incumbent will provide high touch navigation for patients and family members on and off the UCLA Campus as designated by the Operation Mend program. Individual will work independently and with a team to coordinate all travel, hotels, and accommodations for Operation Mend patients and family members. Individual will escort patients and family members to and from the airport, clinical appointments, surgeries, events, and other locations as needed. Individual will coordinate with care team to ensure that all transportation and escort needs are met for the Operation Mend Program for all clinical and nonclinical program activities. Incumbent must be flexible and excel in problem solving. Individual must be detail oriented and able to anticipate special needs for patients and other guests. He/she will proactively determine program needs and work with a team to create weekly and monthly schedules. Individual will maintain the highest level of professionalism and keep detailed and accurate records of all activities performed. This is a 1-year contract position.

Job Qualifications
Experience working with military patients and families is desired. Experience working with patients with varying illnesses, injuries, and disabilities is desired. Bachelor's degree preferred. Skill in exercising good judgment in referring calls to faculty. Working knowledge of Travel Express, Connexus, and Bruinbuy is strongly desired. Working knowledge of departmental policies and procedures on the safe transport of patients. Knowledge of the UCLA Health landscape and medical campuses is strongly preferred. Ability to establish and maintain cooperative working relationship with other staff members and all other personnel. Skill in listening and comprehending information received in person or over the telephone to navigate patients. Ability to anticipate specific needs for individual patients, family members, and staff. Detail oriented and ability to keep accurate and thorough records. Ability to work standing, walking, and sitting for extended periods of time. Interpersonal skills to interact diplomatically and sensitively with patients, staff, and visitors. Working knowledge of Microsoft Office Suite programs (excel, word, PowerPoint, etc.) is desired. Knowledge of CareConnect and Visiontree preferred. Experience working with social media is desired. Ability to develop priorities, meet deadlines despite interruptions, and perform multiple complex assignments. Ability to work independently on assignments with minimal supervision.

About UCLA Health

For more than half a century, UCLA Health  has provided the best in healthcare and the latest in medical technology to thepeople of Los Angeles and throughout the world. Today we are one of the most comprehensive and advanced healthcare systems in existence. We are comprised of Ronald Reagan UCLA Medical Center, UCLA Medical Center, Santa Monica, Resnick Neuropsychiatric Hospital at UCLA, Mattel Children’s Hospital UCLA, and the UCLA Medical Group, with offices throughout the region.

Ronald Reagan UCLA Medical Center is consistently ranked by U.S.News & World Report as one of the top five hospitals in the nation and the best medical center in the western United States. The doctors, scientists and caregivers of UCLA are leaders in their fields. Every day, they perform pioneering work across an astounding range of disciplines, from organ transplantation and cardiac surgery to neurosurgery and cancer treatment. Year after year, our people have achieved medical breakthroughs and earned the highest industry honors. And we’re just getting started.

The dedicated professionals of UCLA Health are committed to healing humankind, one patient at a time, by improving health, alleviating suffering, and delivering acts of kindness on a daily basis.