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Employment Type:
Full time
Job Category:
Guest Services
(This job is no longer available)
Tulsa, OK Area Jobs | Tulsa, OK
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Job Description

Night Auditor About Us With 35 owned properties, comprised of more than 8,400 guest rooms and 1.7 million square feet of banquet space, our properties and brands represent some of the finest facilities in the industry and a competitive edge for John Q. Hammons Hotels and Resorts! Mr. Hammons built properties that provide an exceptional guest experience. Our vision is to ensure we live up to Mr. Hammons standards of excellence by providing exceptional award winning facilities for each guest! Position Description Job Purpose: To act as the sole Guest Service representative and manager on duty during night time hours. To ensure all revenue is posted to the correct department and to balance all revenue department on a daily basis, and complete all necessary reports. Job Responsibilities: Display good customer relation skills and take initiative to greet guests in a friendly manner. Accommodate hotel guests by registering and assigning rooms to guests, issuing room keys or card. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers as necessary. Prepare the Front Office for the upcoming shift and reset day's business. Assist Security and enforcement officers in emergency situation. Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications. Ensure appearance is clean and professional. Maintain confidentiality of proprietary information and protect company assets. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Other duties as assigned. Job Skills: Knowledge of computer software Word, Excel, Outlook. Active Learning Understand the implications of new information for both current and future problem-solving and decision-making. Critical Thinking Use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Monitoring Monitoring/Assessing performance individuals, or organizations to make improvements or take corrective action. Service Orientation Actively looking for ways to help people. Reading Comprehension Understand written sentences and paragraphs in work related documents. Social Perceptiveness Being aware of others' reactions and understanding why they react as they do. Education Job Qualifications: Education HS Diploma or equivalent Experience Customer Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Benefits and EEO Full-time associates are eligible for the following benefits: Paid Time Off Medical Insurance Dental Insurance Vision Insurance Short-term and long-term disability Company paid life with employee paid supplemental options Matching 401-k with immediate vesting for eligible participating associates Company Hotel Travel Discounts John Q Hammons Hotels & Resorts is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Individuals with Disabilities/Protected Veterans
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