Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
12/20/2016
Job Category:
Customer Service
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Fraud Analyst - Evening Shift
TSYS | Austin, Texas
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Job Description


Fraud Analyst - Evening Shift-96252

Description

Every day, the people of TSYS® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - TSYS may be the right place for you.

The Fraud Analyst will provide critical support to the Risk Management team at NetSpend. The successful candidate will quickly develop an understanding of the Company, its organizational structure, and its key businesses in order to effectively perform risk management duties. The core responsibilities of the Fraud Analyst will be largely focused around protecting NetSpend from various forms of risk and fraud by reviewing transactions and accounts. Fraud Analysts also work closely with Client Services, Chargebacks, Disputes, and New Accounts teams, as well as Compliance officers and all other internal teams to mitigate risk. This position will be 4 x 10 hour shift overnight from 9 p.m. to 8 a.m. and/or 8 p.m. to 7 a.m.

Responsibilities:

- Identify and track current fraud trends by reviewing transaction and account patterns

- Work reports and databases using established policies and procedures

- Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns

- Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance

- Monitor consumer transaction and account activity for potential fraudulent activity including identity theft, account take over, friendly fraud, and other identified risks

- Effectively communicate with appropriate authorities to resolve fraud concerns

- Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests via phone, email, and fax

- Adhere to a strict attendance and punctuality policy

- Adhere to strict compliance and regulatory requirements

- Assist in preparing SAR files, using various systems to obtain required documentation, and organize files according to established standards

- Work on projects of various degrees of engagement which are aligned with Corporate and Departmental Objectives using established guidelines; review, make decisions, and document results

Qualifications

Skills/Education/Experience:

- 1-2 years experience in risk management, fraud investigation, chargeback representation, or law enforcement

- One year of experience in the Retail Banking, Payment Processing, or work experience in law enforcement/investigations

- Bachelor's degree preferred

- Knowledge of card processing, payment fraud prevention/detection techniques, and/or On-line Fraud Management

- Detail oriented with excellent research, organizational, and problem-solving skills

- Ability to manage multiple projects simultaneously

- Excellent organizational, communication, presentation, and interpersonal skills

- Excellent PC and technical proficiency in Microsoft Word, Excel, and PowerPoint

- Strong analytic and problem solving skills

- Interview and Interrogating skills

- Good customer service skills to include diffusing upset customers

- As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws

Job: Managed Services (Call Center)
Primary Location: US-Texas-Austin
Organization: NetSpend Corporation
Schedule: Full-time
Job Posting: Dec 19, 2016, 8:48:22 AM
Unposting Date: Ongoing
Recruiter: LaVonne Sheets

About TSYS

T-Systems is one of Europe's leading ICT service providers. The company is a wholly-owned subsidiary of Deutsche Telekom, and is responsible for the delivery of leading edge IT and telecommunications solutions to the group's largest customers. It plays a key role in Deutsche Telekom's core business and is a stable source of group revenue. T-Systems has approximately 43,500 employees in more than 20 countries. In 2002, the company posted revenues of around 11.3 billion euros and adjusted EBITDA (earnings before interest, tax, depreciation and amortization) of around 1.2 billion euros, an increase of approximately 30 percent over fiscal 2001.

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