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Employment Type:
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Job Category:
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Recoveries Analyst
TSYS | Austin, Texas
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Job Description

Recoveries Analyst-96246


Every day, the people of TSYS® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - TSYS may be the right place for you.

The Recoveries Analyst will collaborate with Customer Service and third party processors to proactively attempt to recover negative balances from merchants via various mechanisms, including charge backs.


- Investigate account transactions to determine whether or not outstanding funds can be recovered from merchants
- Process chargebacks with the card associations (MC/Visa)
- Apply risk mitigation strategies in the areas of Risk Management, Overdrawn Analysis, Collections, and Recoveries
- Suggest and implement new risk strategy recommendations for system and process enhancements to mitigate future losses
- Collaborate with Customer Service and other teams within the Risk Department on special projects
- Adhere to a strict attendance and punctuality policy
- Adhere to strict compliance and regulatory requirements
- Responsible for phone calls, fax processing, and account management


- Strong customer service background required; prefer experience with escalated calls
- Ability to gather facts and deliver unwanted news with diplomacy
- Excellent writing skills with the ability to communicate effectively to customers, co-workers and management
- One or more years of previous experience in collections or fraud analysis preferred
- Ability to analyze financial transactions and investigate suspicious activity
- Strong math skills and problem solving skills, with extreme attention to detail
- Ability to multi-task and work on various accounts and issues consecutively
- Prefer familiarity with the following: ACH, NACHA, processing in payment card industry or bank back office
- Proficient in MS Word, Excel and Access
- Ability to work flexible schedule
- Experience working for a bank, financial institution, or with billing statements preferred
- Experience in database management, analysis and data mining preferred
- College degree preferred, but not required
- As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws

Job: Managed Services (Call Center)
Primary Location: US-Texas-Austin
Organization: NetSpend Corporation
Schedule: Full-time
Job Posting: Dec 15, 2016, 8:50:51 AM
Unposting Date: Ongoing
Recruiter: LaVonne Sheets

About TSYS

T-Systems is one of Europe's leading ICT service providers. The company is a wholly-owned subsidiary of Deutsche Telekom, and is responsible for the delivery of leading edge IT and telecommunications solutions to the group's largest customers. It plays a key role in Deutsche Telekom's core business and is a stable source of group revenue. T-Systems has approximately 43,500 employees in more than 20 countries. In 2002, the company posted revenues of around 11.3 billion euros and adjusted EBITDA (earnings before interest, tax, depreciation and amortization) of around 1.2 billion euros, an increase of approximately 30 percent over fiscal 2001.

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