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Account Coordinator
TSYS | Austin, Texas
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Job Description

Account Coordinator-96231


Every day, the people of TSYS® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - TSYS may be the right place for you.

The Account Coordinator is an important member of the Retail Channel who will be responsible for partner reporting and analysis, project management and internal relations for important strategic partners.

The Account Coordinator will be responsible for assisting account management with day to day maintenance of partner accounts. This position will assist with marketing initiatives, account support and special projects, working closely with other internal departments and directly with partners. In addition, the Account Coordinator will track partner performance and provide analysis on a regular basis. Successful execution of these responsibilities will require rigorous project and process management, as well as strong written and verbal communication skills.


Reporting and Analysis

- Provide day-to-day sales support to Account Managers
- Prepare engaging and informative presentations for internal and partner meetings as well as quarterly business reviews
- Track and analyze partner data, identify issues affecting performance and propose areas of improvement to Account Managers

Project Management

- Handle complex special projects such by compiling requirements, preparing project plans and ensuring timely completion
- Manage marketing initiatives from development through deployment to measurement and objective follow up
- Develop, update and maintain partner training materials
- Lead and manage partner employee program initiatives
- Provide input on how to maintain optimal team performance through process improvement, streamlining and automation

Internal Relations

- Serve as main point of contact for partner issue resolution
- Build a strong internal network across internal departments and support functions
- Manage timely completion of project work between departments including field team, marketing, banking operations, implementation, sales support, legal and compliance
- Perform other duties as required
- Minimal travel may be required



- Minimum of 3 years account coordination, sales support, or related experience.
- Bachelor's degree or equivalent work experience.
- Project management certification and/or experience with process improvement.
- Demonstrated successful relationship management skills with existing NetSpend partners, as well as with internal departments.
- Strong work ethic and organizational skills.
- Ability to multi-task in a fast paced environment and meet aggressive deadlines.
- Demonstrate excellent verbal and written communication skills with all levels of staff and management.
- Proficient in using MS Office products: Excel, Word, Visio, PowerPoint, and Outlook.
- Demonstrate ability to provide excellent customer service.
- As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws

Job: Sales
Primary Location: US-Texas-Austin
Organization: NetSpend Corporation
Schedule: Full-time
Job Posting: Dec 12, 2016, 1:28:03 PM
Unposting Date: Ongoing
Recruiter: LaVonne Sheets

About TSYS

T-Systems is one of Europe's leading ICT service providers. The company is a wholly-owned subsidiary of Deutsche Telekom, and is responsible for the delivery of leading edge IT and telecommunications solutions to the group's largest customers. It plays a key role in Deutsche Telekom's core business and is a stable source of group revenue. T-Systems has approximately 43,500 employees in more than 20 countries. In 2002, the company posted revenues of around 11.3 billion euros and adjusted EBITDA (earnings before interest, tax, depreciation and amortization) of around 1.2 billion euros, an increase of approximately 30 percent over fiscal 2001.

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