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Account Manager - Retail
TSYS | Austin, Texas
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Job Description

Account Manager - Retail-96158


Every day, the people of TSYS® improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere - and for yourself - TSYS may be the right place for you.

The Account Manager serves as the primary business contact for strategic clients and is responsible for building, solidifying, and enhancing client relationships to ensure maximum profitability and growth. The AM is expected to identify opportunities for improvement as well as to communicate and advocate client needs and goals within NetSpend to ensure they are met and properly addressed. The AM will maintain and build account profitability through direct deposit goal attainment, new product sales, and contract renewals. The AM must have excellent communication skills and the ability to sell at all levels of management within the organization.


- Maintain 100% client retention and satisfaction from sales handoff through life of partnership
- Utilize a consultative relationship approach to embed NetSpend value at all levels within organization
- Identify and implement educational opportunities throughout organization to maintain and increase sales
- Introduce new features and product opportunities
- Uncover, introduce, and implement opportunities to increase client satisfaction
- Orchestrate and manage various projects and maintain client expectations and necessary NetSpend resources
- Responsible for contract renewals and new product sales
- Act as an escalation point and ensure resolution of any client issues
- Conduct quarterly business reviews with each assigned client
- Set, track, and report client goals within client organization and NetSpend
- Complete needs analysis for each assigned client
- Assist with various tasks to ensure success of assigned strategic clients



- Bachelor's degree or equivalent work experience
- Minimum 3+ years of relevant work experience in account and project management
- Experience developing and maintaining relationships at C-level and Middle Management
- Experience cultivating relationships and establishing in market strategy with big-box retailers through a vendor partnership
- Strong time management, organizational and forecasting skills
- Track record of revenue generation and maintenance
- Strong presentation skills
- Motivated, goal oriented and persistent
- Excellent verbal and written communication skills
- Ability to travel 25%
- As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws

Job: Client Consulting & Services
Primary Location: US-Texas-Austin
Organization: NetSpend Corporation
Schedule: Full-time
Job Posting: Nov 21, 2016, 11:49:55 AM
Unposting Date: Ongoing
Recruiter: LaVonne Sheets

About TSYS

T-Systems is one of Europe's leading ICT service providers. The company is a wholly-owned subsidiary of Deutsche Telekom, and is responsible for the delivery of leading edge IT and telecommunications solutions to the group's largest customers. It plays a key role in Deutsche Telekom's core business and is a stable source of group revenue. T-Systems has approximately 43,500 employees in more than 20 countries. In 2002, the company posted revenues of around 11.3 billion euros and adjusted EBITDA (earnings before interest, tax, depreciation and amortization) of around 1.2 billion euros, an increase of approximately 30 percent over fiscal 2001.

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