5+ years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Job Category:
Assistant General Manager
(This job is no longer available)
Tropicana Entertainment | Stateline, NV
Grad Date

Not sure what types of jobs you are interested in?

Explore Jobs
Based on Your Education

Follow This Company

Job Description

SUMMARY: The incumbent functions as the strategic business leader of the property's operations, including Table Games, Slots, Nightclubs, Restaurants/Bars, Room Service, Banquets/Catering, and Hotel operations. Assists the General Manager with the daily operations. The Position oversees the development and implementation of departmental strategies and ensures compliance with the Company's operating procedures. The position ensures employee and guest satisfaction, and focuses on growing revenues and maximizing the financial performance of the department.


* Effectively work with all direct reports and other departments to manage daily operations and special events. Coordinate the utilization of all venues in area of responsibility. Responsible for interacting across department lines to ensure marketing initiatives and the overall guest experience enhances revenue and market share.
* Prepare necessary data for the budget in area of responsibility; project annual costs, revenue and monitor actual financial results for Gaming, F&B and Hotel departments; take corrective action where necessary to help ensure that financial goals are met.
* Ensures cost control of product and inventory through monitoring stock and ensuring property and efficient utilization throughout areas of responsibility and within established procedures and policies.
* Responsible for interacting across department lines to ensure marketing initiatives and the overall guest experience enhances revenue and market share.
* Ensures physical plant appearance and health sanitation requirements are met and in compliance with regulatory and company standards. Ensures that cleanliness and physical appearance of the property provide a superior guest experience.
* Responsible for assuring the highest quality guest experience by promoting the Thoughtful Service Model throughout all areas of responsibility. Handles and resolves guest complaints and concerns.
* Oversees operation of designated direct reports and venues to includeadequate/efficient staffing. Oversee the scheduling and payroll for all direct reports and employees who report to them.
* Direct and coordinate company sales functions, including projecting and setting sales goals for staff. Analyze and evaluate the effectiveness of sales, methods, costs, and revenue.
* Performs other related duties as assigned by the General Manager.


Responsible for the overall direction of the Food, Beverage, Table Games, Slots, and Hotel Departments. Responsibilities include hiring and training direct reports members; planning, assigning and delegating work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

Regular attendance for scheduled work is required.


Bachelor's degree preferred. Five to ten years of progressive management experience in Food & Beverage and Hotel operations or equivalent combination of education and experience. Experience in a major restaurant, hotel and/or casino preferred.

Requires advanced knowledge of the principles and practices within the gaming, food and beverage/hospitality industry.


Must register and maintain registration as a gaming employee in the State of Nevada pursuant to NRS 463.335.


Must be able to effectively communicate verbally and in writing in English to guests and other employees. Ability to articulate effective correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, and employees.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to work with weight measurements, volume and distance.


Must be able to use Microsoft Office products or any other Information Tech platform associated with the job duties.


Planning, writing, discriminating colors, concentrating amid distractions, remembering details, working rapidly, reading, directing others, using arithmetic, working at various tempos, remembering names and faces, examining and observing details, and making decisions.


Standing, walking, sitting, reaching, bending/stooping, kneeling, carrying, observing, lifting 25 lbs, hearing and observing.




The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.