Experience:
3-5 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
1/9/2018
Job Category:
Information Services
Industry:
Other
Application Support Analyst
(This job is no longer available)
Tri-S Recruiters, Inc. | New Smyrna Beach, FL
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Job Description

My client has just built and moved into a brand new Distribution Center. Due to growth and expansion they are looking for a support analyst who has experience with the JDEdwards ERP system.

This person will work with the users helping them to resolve issues from sign-in, to account activation, to application needs. This person will be the teacher or trainer of the system for the Account/Finance Department, operations personal and others as needed. Great growth potential and very visible position. Although this position is not an IT (Information Technology) position, you will be interacting with various team members from that group

  • Initial interface with the customer (gathers, documents, and reviews details of issue; routes issues as appropriate).
  • Handle support calls - address support issues; log and regularly monitor/update status of issues into incident management systems.
  • Assist with resolution to prevent future occurrences.
  • Collect and analyze underlying data to determine process issues and opportunities.
  • Provide recommendations of improvement of common issues/high ticket volume.
  • Provide application training support as needed.

EXPERIENCE

  • Minimum experience: 3 years' experience as an Application Services Analyst/Customer Service Rep overlooking distribution, logistics, sales, operations, finance or other major functions.
  • Experience with JD Edwards.
  • Preferably anything around application support/training related
  • Experience as a trainer with core functional experience in the areas of sales, operations, fulfillment, financials and/or other major functions would be a huge plus

REQUIRED SKILLS

  • Excellent analytical and problem-solving skills.
  • Strong attention to detail, demonstrated integrity and professionalism.

For immediate consideration please forward a copy of your updated resume with salary requirements to Mark Shemroske; he can be reached at (see below)

Mark has over 20 years of IT recruiting experience and has focused on JDEdwards Candidates and Clients for the past 16+ years. He is one of the leading providers of Oracle/JDEdwards OneWorld Enterprise1 EOne and Fusion professionals to clients across the country as well as on a global basis

Please Note - Candidates must have experience with JD Edwards EnterpriseOne ERP, (Oracle PeopleSoft) JDE, JDEdwards EnterpriseOne EOne E1 OneWorld

If you have already spoken to an Account Manager, Recruiter or Staffing Consultant at Tri-S Recruiters in the past, please reach out to them directly. Otherwise, just contact Mark Shemroske at (see below) or call.

Qualifications

Applicants must be eligible to work in the specified location