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Operations Manager Job
Travelers | Saint Paul, Minnesota
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Job Description

Job Opening ID3845BR
TitleOperations Manager
State/Region/ProvinceConnecticut, Minnesota
CityHartford, St. Paul
Job CategoryProject/Operations Management
Position TypeExperienced/Professional
Company InformationSolid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Job SummaryKey player to implement strategic and tactical operational initiatives. Effectively manages operations and processes associated with Technology Support for the field. Sets and monitors performance standards. Collaborates with underwriting and internal support staff to identify training needs, assess quality/performance standards for the Technology Support team and ensure priorities are responsive to achieving business goals. Assures all related activities are delivered in a manner consistent with customer service and expense management focus. Span of Control Guideline: - Direct Reports: Optimal 12 - 20 - Offices: Optimal 1-3 - BUs: Optimal 1-2 Develops strategic and implements tactical policy workflow and performance standards development / implementation.

Primary Job Duties & Responsibilities
  • Parcipate in the implementation of long and short term business strategies to effectively achieve objectives.
  • Implement and participate in the development of tactical business planning and monitoring decisions/activities designed to support business goals.
  • Participate in the implementation of operational and service strategies, policies, workflow processes and standards. Ensure effective utilization of these strategies, policies, etc.
  • Manage support activities to meet production goals; assure compliance and performance standards are achieved; provide management information as necessary; and utilize all available resources in a cost effective manner. Provide management information reports.
  • Act in a collaborative capacity with service, billing, HO, etc. to resolve problems/issues quickly. Establish priorities and make workflow decisions. Assure that our contractual commitments are met.
  • Manage the effective implementation of new technologies and the utilization of existing systems.
  • Resolve operation matters resulting in bottleneck situations to assure business results are not negatively affected by operational problems.
  • Develop and maintain effective relationships with internal resources to coordinate the delivery of all related services to clients.
  • Maintain an appropriate level of customer service.
  • Participate in major projects as assigned.
  • Develop, coach and mentor staff.
  • Perform all necessary staff management functions to support profit, growth and expense management goals.

Job Specific & Technical Skills & Competencies
  • Clearly articulates even the most complex concepts so others understand.
  • Influences others without using formal authority.
  • Is open to being influenced to explore new possibilities.
  • Adjusts own style according to the demands of the situation.
  • Shares information internally and maintains confidentiality.
  • Basic Computer Skills with Microsoft Office

Education, Work Experience & Knowledge
  • College degree preferred in related field, such as Business, Finance or Insurance.
  • Minimum of 6 years of experience related to P&C Insurance. * Management of staff.
  • Solid understanding of Property-Casualty products and services.
  • Solid understanding of underwriting and marketing functions and environments.
  • Systems / Technical background.
  • Demonstrated communication, problem solving, decision making and customer focus skills.
  • Ability to identify, manage and report on key metrics.
  • Ability to learn/understand the connectedness of the various systems and strategic initiatives and the dependency to operations.

Environmental/Work Schedules/Othert
  • Executes Business Strategy * Leads Change * Drives Results * Promotes Enterprise Culture * Attracts Top Talent * Maximizes Individual and Organizational Performance * Holds Others Accountable * Aligns Rewards * Creates and Sustains A Dynamic Workplace * Exhibits Courage, Convictions, and Credibility * Communicates Effectively and Influences Others * Applies Critical Thinking * Demonstrates Self-Awareness

Equal Employment Opportunity StatementTravelers is an equal opportunity employer.

About Travelers

In an uncertain world, Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of our customers, and anticipating their needs for the future. There is no stronger testament to our dedication to protecting customers from loss than our continued innovation and ability to transform our industry. In fact, from the first ever auto and space travel policies and hybrid car discount, to the 2009 founding of The Travelers Institute for public policy, our history of advancements has propelled our company-and our industry-towards ever higher standards for customers. Travelers is a company that works hard at the science of what we do: we analyze information, process perspectives and measure results to create the best combination of products and services. We work equally hard at customer service and how we interact with the people whom we do business. Over the years, we've strived to earn our customers' loyalty by continually improving our abilities to listen and respond to their needs. Today, more than 150 years after our founding, Travelers is one of the nation's largest property casualty companies with more than 30,000 employees, 13,000 independent agents and 22 product lines across the personal, business, financial and international insurance segments. Travelers has become a symbol of financial strength and is a component of the Dow Jones Industrial Average and ranks 106 on the Fortune 500. Minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers' comprehensive products, services and support give individuals and businesses the confidence they need to feel secure. For more information, please visit: