Experience:
1-3 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
2/20/2019
Job Category:
Legal
Outside Auto Appraiser - Oakland/Redwood City
(This job is no longer available)
Travelers | Walnut Creek, CA
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Job Description

Primary Job Duties & Responsibilities

Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, and follow-through and meeting commitments to achieve optimal outcome on every file. Effectively manages work assignments and promptly travel to location of vehicle / equipment. Arranges to view vehicle / equipment if not readily accessible. Scopes claims utilizing technical expertise and information gathered to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software. Establishes the physical damage claim value of assigned losses. Prepares and documents accurate vehicle / equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines. Partners with the assigned Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.). Negotiates the claim with the customer and/or repair facilities leveraging appropriate resources and achieve agreement on value including required payments. For applicable Total Loss claims, determines settlement amounts, including applicable coverages and deductibles. Negotiates and conveys claim settlements within authority and initiate payment to the customer, including total loss, rental reimbursement, etc. Partners with the Auto Claim Professional throughout the life of the claim. Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.). Provides all lines of business and departments, i.e. property, Boat and Yacht, Inland Marine, Public Sector, etc. with inspection assistance as needed, including Catastrophe response. Effectively manages work assignments and tracks savings and referrals. For claim types that meet the specific criteria as defined by Auto Product guidelines for complete claim handling ( i.e. first notice of loss through the resolution/settlement and payment process) the following duties are concurrent with those listed above: Reviews and analyzes coverage and apply policy conditions, provisions, exclusions, and endorsements pertinent to a variety of 1st party auto damage claims. Conducts damage management including properly managing the repair process. Establishes timely and maintains appropriate claim and expense reserves. Develops, documents and continually updates a plan of action, including maintaining an effective diary to manage file inventory and bring the claim to resolution in a timely manner. Communicates claim damage assessment following negotiation of value with repair facilities. Obtains authorization to initiate payment to the customer/repair facility. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. Perform other duties as assigned.

Bilingual candidates encouraged to apply.

Job Specific & Technical Skills & Competencies

Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and vehicle construction. Thorough knowledge of claims appraisal systems and overall claim operations. Demonstrated ownership attitude and customer centric response to all assigned tasks. Commitment to continuous education, i.e. I-CAR, ASE. Ability to promptly travel, with little or no advance notice, demonstrating effective planning, expense and cost control skills. Competency Levels: Analytical Thinking - Basic Judgment/Decision Making - Basic Communication - Basic Negotiation - Intermediate Insurance Contract Knowledge - Basic Principles of Investigation - Basic Value Determination - Intermediate Settlement Techniques - Intermediate Auto Technical - Intermediate

Job Summary

This position is responsible for inspecting, estimating, evaluating, and negotiating 1st and 3rd party auto physical damage claims, including both personal and business insurance claims. The claim types will be basic to moderate physical damage coverages as it relates to damage assessment. Also has responsibility for complete claim handling (i.e. first notice of loss through resolution /settlement and payment process) on claims that meet specific criteria as defined by Auto Product guidelines. This position will serve as a technical resource for inside auto claim staff and will provide advice and direction to claim professionals on claim physical damages to achieve optimal outcomes. This job does not manage others This job works under Moderate Supervision: Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Education, Work Experience & Knowledge

2-Year College Degree, Bachelors Level Degree or Technical School preferred. 2 years auto appraisal experience preferred 1 year prior experience with insurance carrier preferred.

Physical Requirements

Operates standard office equipment (Continuously) Sitting (Can stand at will) (Occasionally) Standing (Frequently) Climbing unprotected heights (ladder, rooftop, stairs, loading dock (Occasionally) Use of Keyboards, Sporadic 10-Key (Frequently) Working in a confined or restricted area (Frequently) Driving (Continuously) Lifting items up to (enter weight) (36-50 lbs) (Occasionally)

Minimum Qualifications

High School Degree or GED with a minimum of one year auto appraisal experience required. Valid Driver's License

About Travelers

In an uncertain world, Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of our customers, and anticipating their needs for the future. There is no stronger testament to our dedication to protecting customers from loss than our continued innovation and ability to transform our industry. In fact, from the first ever auto and space travel policies and hybrid car discount, to the 2009 founding of The Travelers Institute for public policy, our history of advancements has propelled our company-and our industry-towards ever higher standards for customers. Travelers is a company that works hard at the science of what we do: we analyze information, process perspectives and measure results to create the best combination of products and services. We work equally hard at customer service and how we interact with the people whom we do business. Over the years, we've strived to earn our customers' loyalty by continually improving our abilities to listen and respond to their needs. Today, more than 150 years after our founding, Travelers is one of the nation's largest property casualty companies with more than 30,000 employees, 13,000 independent agents and 22 product lines across the personal, business, financial and international insurance segments. Travelers has become a symbol of financial strength and is a component of the Dow Jones Industrial Average and ranks 106 on the Fortune 500. Minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers' comprehensive products, services and support give individuals and businesses the confidence they need to feel secure. For more information, please visit: http://www.travelers.com/