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Town Pump | Miles City, Montana
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Job Description

FMN503.doc 1
Night Auditor
Job Description Summary
Date: October 1, 2016 Dept./Division: Hotel OPS Department
Position Title: Night Auditor Reports To: GM, AGM, or FDM
Loc. Number: Various Supervisor Title: GM, AGM, or FDM
Location/Fl: Field
Employment Status: Full-Time/Part-Time Classification:
Pay Rate Hourly Exempt:
Non-Exempt: X
Basic Statement of Functions
Summary: Ascertains accuracy of daily transactions. Generates audit reports. Balances City Ledger tray as required. Acts as night manager of motel. Carries on all front desk activities as required. Assures the highest possible level of guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel, as well as answering phones and customer inquiries. At the Town Pump Hotel Group we are committed to providing genuine hospitality from genuine people who are committed to providing comfort and service. This means we need team members that demonstrate the following service behaviors:
ï‚· Make a connection with our guests and show them how important they are to us by taking time to acknowledge them in a friendly way.
ï‚· Be helpful to our guests by being familiar with the hotel and the services offered as well as the local area.
ï‚· Take ownership and play your part to get things done to make things easier for guests and your co-workers.
Job Specifications (Qualifications)
High school diploma or general education degree (GED); and one year Front Desk Clerk or Night Auditor experience preferred; or equivalent combination of education and experience. This position acts as Motel Manager during the night shift hours. Related experience in bookkeeping a plus.
Ability to read and comprehend simple instructions, correspondence, and memos in English. Ability to write simple correspondence in English.
Ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
FMN503.doc 2
Experience in the following software: MS Excel, MS Word and company computer based program, PDI.
Ability to apply commonsense understanding to carry out detailed written or oral instructions.
ï‚· CPR/First aid certification where applicable.
ï‚· Valid Montana Drivers License.
ï‚· Ability to work varied number of hours per week on a rotating basis. Shift is normally 11:00 p.m. to 7:00 a.m., but may vary from time to time.
ï‚· Must be in uniform at all times.
ï‚· Must display a high degree of pride and integrity in job performance.
ï‚· Must be able to learn and comprehend all company policies pertaining to his or her position and employment.
ï‚· Must possess a high sense of confidentiality, be poised and possess a pleasant personality.
ï‚· This individual, for all practical purposes, is the Night Manager. It is imperative that he or she understand the scope of the responsibility placed on him or her.
ï‚· Must be a self-starter, have good judgment, and possess the quality of adaptability.
ï‚· Must be mentally alert at all times, and possess high degree of confidentiality.
ï‚· Possess the ability to communicate with fellow staff members any problems, questions, and situations which may arise during his shift (especially with regard to procedures that are not being followed).
ï‚· Must have ability to operate 10 key, calculator, CRT, and facsimile machine.
1. Perform final checks of room charges and other transactions before audit.
2. Generate audit report and records as outlined in audit procedures.
3. Perform check of audit reports as outlined in audit procedures.
4. Prepare credit card summaries and checks approval.
5. Prepare and balances all reports required by management.
6. Posts room and tax revenues and any phone or other charges.
7. Perform check in and check out of guests. Posts payments and charges as necessary. Responsible for funds received.
8. Responsible for answering the hotel switchboard in a timely, efficient, and courteous manner.
9. May be responsible for additional guest services, which may include airport transportation, minor maintenance, and additional room supplies.
10. Handle guest problems and complaints. Serves as information agent for hotel guests.
11. Responsible for accurate accounting of all guest rooms. Communicate pertinent information to co-workers and to management.
12. Perform a variety of clerical and office duties.
13. Prepare coffee and breakfast bar for guests if applicable.
FMN503.doc 3
14. May be required to perform security checks and hall patrols.
15. Responsible for daily execution of reservation checks to insure that no revenue is lost by rooms that are not sold and that the motel is not overbooked.
16. Must have first-hand knowledge of the physical layout of the entire building.
17. Should be thoroughly familiar with all emergency procedures with regard to accident, fire, bomb threats, illness of guests, and other incidents as outlined in the "Safety & Security" manual.
18. Any other duties as assigned by the Front Desk Manager, Assistant General Manager, or General Manager.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ï‚· Ability to lift 30 lb. regularly and 50 lb. occasionally.
ï‚· Ability to climb, stoop, bend, lift, and carry.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ï‚· Ability to work in an open office environment with frequent background noise.
ï‚· Ability to work in pleasant but demanding atmosphere.
Disclaimer: The list of requirements, duties, and responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).
Prepared by: __________________________________________ Date: ______________
Supervisor reviewed: ___________________________________ Date: ______________
Final Review for File: __________________________________ Date: ______________

About Town Pump

Town Pump Inc. is a privately held Montana owned and operated business dedicated to providing excellence in customer service and hospitality at a fair and competitive price. We are "team oriented" and "result driven". Town Pump Inc. is committed to: Providing our customers excellence. Our entire business is based on being the best at providing customers' quality and value and therefore we value our customers above all and continually respond to their changing needs. Providing our team opportunities for personal and professional growth through our long-standing commitment to train, develop and promote from within. We recognize it is our team's contributions that strengthen our ability to compete, prosper and grow. Fulfilling our responsibility to give back to Montana communities by providing financial support to social programs through charitable and corporate giving. Building our resource base of personnel, technology and property to sustain our efficiencies and allow for future development. Protecting and preserving our environment by investing in state of the art leak detection and leak prevention equipment. Town Pump is ever vigilant of environmental safety through our commitment to employ the best technologies available. Town Pump's standards exceed federal and state environmental regulations.

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