Experience:
No experience
Employment Type:
Full time
Posted:
9/15/2017
Job Category:
Customer Service
Tubing Hill Attendant
(This job is no longer available)
Town of Frisco | Frisco, CO
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Job Description

Free Copper Pass and End of Season Bonus 

Job Description

Responsible for delivering tubing hill services to Adventure Park Guests. This includes delivering exceptional guest service by conducting safety briefings, assisting guests with tube selection, loading and unloading lifts, and controlling lane entrance and egress. Tubing attendants will also assist with ski/ride operations, special events, guest services and other Adventure Park activities.
**Compensation is dependent upon experience and qualifications.

Responsibilities

 

  • Control tubing lane entrance by directing and assisting guest at the start of the lanes, controlling the number of people linking tubes (tubing clusters), and enforcing safety procedures. Monitor snow conditions and lane speed and adjust starting position or tubing clusters as necessary.
  • Utilize established safety and risk management procedures to deliver guests, friendly safety briefings, proper lift loading and unloading. Enforce all Adventure Park safety practices, operating rules and regulations.
  • Provide exceptional guest service to all Adventure Park Guests by giving appropriate information, directions and conducting all interactions with a smile, eye contact and clear communication.
  • Handle repetitive questions, scenarios and tasks with professionalism, politeness and courtesy.
  • Interact and maintain professional attitudes and relationships with guests, co-workers and management.  Conduct one's self in a positive, professional manner at all times using appropriate language and conversations.
  • Remain alert and vigilant to provide instructions to guests and spot possible problems requiring the immediate stoppage of the lift. Respond to incidents or emergencies as covered in training manual.
  • Assist with traffic flow and guest service through base area functions of ticket purchase, safety briefing, and tube selection and lift loading and unloading.
  • Assist with traffic control at the run out by directing tubers to exit the lanes quickly and efficiently. Communicate with staff regarding lane speed in order to adjust starting position or size of clusters as necessary.
  • Inspect all tubing equipment, lanes, and lift operations looking for any problems or safety issues that may need to be addressed. Follow established safety practices. Communicate as appropriate with other staff and supervisor about concerns or when assistance is needed
  • Responsible for opening duties including included but not limited to terrain maintenance such as raking, shoveling, moving snow, lift and guest walkways, staging tubes, putting up all required signs and fencing, walking track packed areas for safety inspection, and maintain snow surface to provide safe lift load and unload areas.
  • Responsible for closing duties including storage of tubes, taking down signs and fencing, trash removal and help with closing day lodge.
  • Conduct daily, monthly, preseason, and other established equipment and terrain inspections.
  • Completes logs as appropriate. Assist with equipment repair and maintenance.
  • Utilizes on-slope communication equipment and processes to ensure appropriate terrain supervision, safety response, and customer service.
  • Follow all Town of Frisco and Recreation Department policies; this includes but not limited to maintaining grooming and uniform standards.
  • Work in a team-based environment supporting the Adventure Park, Recreation Department, the Town of Frisco, and the initiatives of the Director and Managers. 
  • Assists in all other aspects of Frisco Adventure Park operations as necessary.
  • Performs other duties as assigned by the Operations Manager/ Supervisor or other managerial staff.

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