Experience:
No experience
Employment Type:
Full time
Posted:
9/15/2017
Job Category:
Customer Service
Guest Services attendant
(This job is no longer available)
Town of Frisco | Frisco, CO
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Job Description

Free Copper Pass and End of Season Bonus

Now Hiring: Guest Services attendant

Job Description

Responsible for delivering exceptional guest service through telephone and in-person interactions. This position uses recreation software to make reservations, sell tickets, register guests for recreation programs and make facility reservations.  Attendants also work in the day lodge café and responsibilities include beverage service, food preparation, sales and cleanup.  Attendants will be required to assist with special events, including birthdays and weddings, and other Adventure Park activities, both indoor and outdoor operations.
**Compensation is dependent on experience and qualifications.

Responsibilities

 

  • Provides exceptional guest service to all Adventure Park guests by giving appropriate information, directions and conducts all transactions with a smile, eye contact and clear communication.
  • Utilizes a variety of software to assist guests. Makes reservations and conducts various sale transactions.
  • Maintains a high level of knowledge regarding all Adventure Park and Recreation and Cultural Department programs, facilities and services.
  • Answers repetitive questions, scenarios and tasks with professionalism, politeness and courtesy both in person and on the phone. Might be on the phone up to 8 hours making reservations.
  • Creates and redeems reservations for all Adventure Park and Recreation and Cultural programs.
  • Responsible for food preparation and use of point of sales while attending the cafe following all safety practices as well as standard procedures of food service kitchen.
  • Utilizes sales techniques to sell retail merchandise food and beverage.
  • Informs guests of Adventure Park safety practices, operating rules and regulations and help to enforce these rules as necessary.
  • Interacts with and maintains professional attitudes and relationships with guests, co-workers and management in a positive, professional manner at all times using appropriate language and conversations.
  • Communicates as appropriate with other staff and supervisor about concerns or when assistance is needed.
  • Utilizes appropriate cash handling procedures.
  • Produces neat, organized and accurate closing reports.
  • Ensures the Day Lodge facility indoor and outdoor is clean, well-maintained, items are stocked and well display, and presentable to guests.
  • Assists with opening and closing procedures including but not limited to counting till, locking and unlocking building, facility cleaning, trash removal, vacuuming, sweeping and opening and closing of kitchen.
  • Communicates in a timely and professional manner with citizens, visitors, and Town of Frisco staff.
  • Adheres to all Town of Frisco and Recreation and Cultural Department policies and procedures; including but not limited to safety, accounting, and maintaining grooming and uniform standards.  
  • Works in a team-based environment supporting the Adventure Park and Recreation and Cultural Department, the Town of Frisco, and the initiatives of the Director and Managers.
  • Performs other duties as may be assigned by management.

 

Requirements

 

List specific knowledge, skills and abilities needed for position (specify whether required or preferred):

Education: GED or High School Diploma- preferred

Computer Operations:

  • Microsoft Word and Excel- preferred
  • POS and booking systems- preferred

Licenses, Certifications or Accreditations:

  • Valid Colorado Driver's License- preferred

Previous Work Experience:

  • 1 year of guest service- required

Language Ability:

  • Must be able to communicate verbally and written in English- required

Other:

  • Must be able to multitask in a high pace environment- required
  • 1 year experience handling cash- preferred
  • 1 year experience with retail and food and beverage operations- preferred
  • CPR/AED & First Aid Certification (Provided by the Town)- required once in position

 

 

Additional Information

 

Physical Demands
LIFTING: Does the job require weight to be lifted or force to be exerted? If so, how much and how often?

Up to 10 Pounds: 2/3 OR MORE
Up to 25 Pounds: 2/3 OR MORE
Up to 50 Pounds: 2/3 OR MORE
Up to 100 Pounds: UP TO 1/3
More than 100 Pounds: NONE

OTHER PHYSICAL ACTIVITIES REQUIRED: How much on the job time is spent performing the following?

Standing: 2/3 OR MORE
Walking: 1/3 to 2/3
Sitting: 2/3 OR MORE
Using hands to finger, hands to feel: 2/3 OR MORE
Reaching with hands and arms: 2/3 OR MORE
Climb or balance: 1/3 to 2/3
Stoop, kneel, crouch or crawl: 1/3 to 2/3
Talk or hear: 2/3 OR MORE
Taste or smell: 2/3 OR MORE

OTHER PHYSICAL ACTIVITIES REQUIREMENTS OR PHYSICAL DEMANDS:

Indoor/Outdoor: 80% indoor – 20% outdoor

Holidays/Weekends/Evenings: Yes

Equipment Used in Job: Computer, copy machine, telephone, fax, printer, microwave, coffee machine, popcorn machine, roller grill, grill, and ice machine.

Other: The position requires the ability to travel over snow and ice in challenging weather conditions.

Required to work flexible schedules including weekends and holidays between the hours of 8:00am and 9:00pm.

This position also requires speaking with guests in a crowded, noisy environment from behind a counter. 

 EOE


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