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Manager Of Media Relations Job
TJX | Framingham, Massachusetts
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Job Description

We are all explorers! Come explore the opportunities at Sierra Trading Post, where we strive to provide opportunities for growth, recognition and work-life balance.  Sierra Trading Post is an off-price Internet retailer of brand name outdoor gear, family apparel and footwear, sporting goods and home fashions at incredible savings every single day. In addition to its nearly 20 years as an online retailer, Sierra Trading Post has plans to grow its store base. The only thing better than shopping at Sierra Trading Post is working here!


You can also feel good knowing that Sierra Trading Post is part of The TJX Companies, Inc., a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. In addition to Sierra Trading Post, TJX’s retail chains include TJ Maxx, Marshalls, HomeGoods and Homesense, as well as tjmaxx.com in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and tkmaxx.com in the U.K.; and Trade Secret in Australia. In 2016, TJX had over $33 billion in sales, more than 3,800 stores, and 235,000 Associates. As a retailer committed to growth, success is always in style at TJX!


Job Summary

  • This Director-level position, official title Manager of Media Relations, will support the AVP of Corporate Communications as part of a highly visible global communications team that works directly with the highest levels of management.
  • Will be one of several corporate spokespersons to business and general media.
  • In this highly visible position, this role will interact with senior management throughout the Company including CFO, General Counsel, divisional management, and Human Resources executives.
  • Requires excellent written and verbal communications skills as position deals with a wide range of topics and issues.
  • This is a hands-on position which requires the ability to manage multiple projects involving many different functional areas of the Company. Must excel at executing programs and also have the ability to see the big picture and comprehend complex business issues.
  • Primary member of the crisis-ready communications team, which requires 24/7 availability in a crisis.
  • Reports to AVP, Corporate Communications.



  • Manage issues/crisis communications that could impact the Company’s perception and reputation among major constituencies, including Wall Street, customers, Associates, and media. Position serves as a resource to divisions and their marketing PR groups, with a goal of coordinating Company business messaging and minimizing negative media impact from reputation-threatening situations. Will craft and vet messaging in response to issues/corporate communications situations, working with various subject matter experts.  Issues may emanate from customers and store situations, crime, natural disaster, product safety, labeling, etc.
  • Act as one of the Company’s spokespersons with general news and financial media as needed. Assist in handling reactive media issues with press, including responding to media calls, drafting media statements, and correcting inaccuracies in news stories.
  • Provide continued support for the TJX Global Issues Escalation Process and Communications Policy. This position will develop and/or review a high volume of materials to better manage the Company’s messaging and reputation.



  • The ideal candidate will have 10+ years of corporate communications and/or public relations experience and preferably have held mid-management to more senior roles at consumer/retail companies, other large companies, or an international communications agency.
  • Master’s Degree in communications preferable.
  • Excellent communications skills, both written and verbal, are a must. Ability to communicate complex business information in a clear and compelling way.
  • Strong knowledge of issues/crisis management and media experience is required, as is experience coordinating communications efforts across a large, organization.
  • Extremely strong attention to detail and execution, and very process-oriented, while keeping strategic issues in mind.
  • Hands-on approach, flexible, adaptable, and willing to do whatever it takes to deliver results in tight time frames and under pressure.
  • Ability to build effective working relationships, internally and externally, at all levels.
  • Ability and adaptability to be “crisis ready,” including flexibility to work evenings, weekends and holidays, as needed, and during department’s busy periods, both scheduled and unanticipated. 
  • Experience or interest in a fashion/retail/consumer industry.

What's In It For You?

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Framingham  || Massachusetts

About TJX

The TJX Companies, Inc. (TJX) is an off-price retailer of apparel and home fashions in the United States and worldwide. TJX operates five business segments, three in the United States and one each in Canada and Europe. All of the Company's stores, except HomeGoods and HomeSense, sell apparel for the entire family, including footwear, jewelry and accessories, and a limited offering of giftware and home fashions. The HomeGoods and HomeSense stores offer home fashions and home furnishings. During the fiscal year ended January 31, 2009 (fiscal 2009), TJX derived approximately 62% of its sales from clothing (including footwear), 25% from home fashions, and 13% from jewelry and accessories. In fiscal 2009, the Company sold Bob's Stores, a branded apparel chain. (Source: 10-K)

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