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Investigations Analyst Job
TJX | Marlborough, Massachusetts
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Job Description

There's nothing as exciting as that moment when you find an amazing value when you least expect it – except being part of the team that makes magical moments like these happen! At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support them by making TJX a terrific place to work. We are committed to leveraging the differences among our Associates, and believe that the diverse skills, experiences and background that they bring into the organization will help us continue to succeed.

We are a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as tjmaxx.com and sierratradingpost.com in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and tkmaxx.com in the U.K.; and Trade Secret in Australia. In 2016, we had over $33 billion in sales, more than 3,800 stores, and 235,000 Associates. As a retailer committed to growth, success is always in style at TJX!

Job Summary

The Home Office Loss Prevention Investigator is responsible for the initiation and support of internal and external theft and fraud investigations.  The Investigator will work with various partners, including Home Office Investigations Analysts and field Loss Prevention personnel to eliminate and reduce company exposure to associate and external theft.  This role will leverage all investigative skills and tools, including remote CCTV and must be able to manage multiple tasks and to gain buy in and support of multiple partners to ensure a successful investigation process.  The Loss Prevention Investigator will also work on initiatives that support the company’s Enterprise Video Solution (CCTV).



  • Initiates, conducts and supports internal and external investigations using remote CCTV, multiple data sources, investigative tools and other information received.
  • Partners with Investigations Analyst to validate patterns, trends and exceptions in Point of Sale data.
  • Builds and packages quality case leads for field personnel to further investigate, providing actionable data, video and investigative support.
  • Collaborates with field investigators to bring cases to closure in a timely manner.
  • Supports field Loss Prevention organization with other types of requests requiring video review.
  • Works with various LP and IT business partners to support key initiatives and advanced functionality of Enterprise Video Solution (CCTV).
  • Participates in field LP staff coaching and creates investigative tools that will enhance the organization’s knowledge and productivity in all types of investigations.
  • Develops relationships and partnerships with the field organization, other Home Office departments and industry peers.
  • Participates in special assignments with a shrink reduction and/or investigative focus.
  • Assists with other TJX and Loss Prevention Programs as needed.  Makes recommendations to senior management regarding procedural and business opportunities.



  • Bachelor’s Degree (Criminal Justice or Business Management preferred).
  • Strong interpersonal and problem solving skills.
  • Excellent verbal and written communication skills.
  • 2-3 years of Loss Prevention investigative experience, including multi-store investigation experience.
  • Competent in the use of retail CCTV systems, preferably Genetec.
  • Knowledge of retail store operations.

What's In It For You?

At TJX, you'll not only enjoy working for an industry leader, but we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marlborough  || Massachusetts

About TJX

The TJX Companies, Inc. (TJX) is an off-price retailer of apparel and home fashions in the United States and worldwide. TJX operates five business segments, three in the United States and one each in Canada and Europe. All of the Company's stores, except HomeGoods and HomeSense, sell apparel for the entire family, including footwear, jewelry and accessories, and a limited offering of giftware and home fashions. The HomeGoods and HomeSense stores offer home fashions and home furnishings. During the fiscal year ended January 31, 2009 (fiscal 2009), TJX derived approximately 62% of its sales from clothing (including footwear), 25% from home fashions, and 13% from jewelry and accessories. In fiscal 2009, the Company sold Bob's Stores, a branded apparel chain. (Source: 10-K)

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