Employment Type:
Full time
Posted:
9/30/2019
Job Category:
Hospitality
Industry:
Food & Beverage
Position(s) Available:
5
Lobby Ambassador
Thompson Hospitality | San Francisco, California
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Job Description

Working as a Lobby Ambassador will allow you the opportunity to work with GREAT people like yourself! You will be surrounded by people who are passionate about what they do and share in our belief in the quality value of delivering superior hospitality to our premier client.

The Lobby Ambassador will be responsible for engaging all Clients, Guests, Vendors, and Tenants entering the lobby and reception center, and will display an energetic, friendly, and approachable demeanor at all times.

Essential Job Functions:

  • Supporting the Lobby Ambassador Lead ensuring that every guest is greeted with enthusiasm, and has a memorable experience
  • Acting as way-finders and hospitality services resource for all guests
  • Speaking freely and warmly, engaging clients and guests while efficiently assisting in the check-in process or escorting them to their destination
  • Reviewing and committing to memory the profiles of VIP guests expected for the day
  • Recognizing and welcoming VIP guests using service excellence standards
  • Communicating effectively with team members and passing on necessary information to colleagues that may arise
  • Building and maintaining a relationship with tenants and repeat guests, enhancing their overall experience
  • Gaining an understanding of the client culture, key areas of activity and creating “transparency” by serving as an extension of the client 
  • Having a thorough understanding of the firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency
  • Adhering to hospitality signature look 
  • Ability to memorize FAQs and speak knowledgably about the building, surrounding areas, transportation, local restaurants, and local ‘happenings’
  • Other duties as assigned

 

Responsibilities:

Client Care

  • Greeting all guests/ visitors, ensuring eye contact is made within 10 ft. of entrances
  • Greeting internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …”
  • Working in tandem with team members and other building personnel, always ensuring smooth transitions at each stage of guest’s journey

 

Team Work and Communication

  • Communicate effectively with peers and Lobby Ambassador Lead, displaying accuracy and attention to detail both in verbal and written communication
  • Maintaining a strong awareness of business activity and communicating all updates with your team members
  • Communicating effectively with team members and passing on necessary information to colleagues that may arise during the escorting process
  • Providing assistance according to business needs, e.g. lunch cover, call-outs, and general support
  • Supporting the training of new associates and completing checklists accordingly
  • Taking part in the cross-training program which covers all areas of the department, when available

 

Building Art and History Knowledge

  • Speaking about artwork located inside and the immediate vicinity surrounding the building, including artist, history and year commissioned
  • Maintaining basic knowledge of history of building and surrounding areas
  • Maintaining basic knowledge of shops, restaurants and attractions

 

Personal Presentation and Responsibilities

  • Maintaining a professional, polite and considerate manner at all times
  • Adhering to uniform and presentation standards as per the dress policy

 

Working Environment

  • Maintain a clear, presentable working area at all times and report all maintenance faults/hazards and cleaning requests to the appropriate personnel. Monitor progress to ensure issues are promptly rectified. Escalate to your Supervisor as necessary.

 

Policies and Procedures

  • Adhere to the company and the building’s policies and procedures
  • Abide by all security policies and procedures, including access restrictions and Fire and Life Safety information
  • Comply with the Reception and Concierge Services Standard Operating Procedures (SOP) Manual and keep up to date with new information issued. Familiarize yourself with the site-specific SOPs. Maintain SOPs as ‘living’ document.

Thompson Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Thompson Hospitality

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management.  We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time.  We employ over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do:

  • Purpose
    • Give back to our communities
    • Celebrate diversity
  • People
    • Do the right thing
    • Treat people the way you want to be treated
    • Be accountable for our actions
  • Performance
    • Serve the higest quality food
    • Provide world-class service
    • Maintain flexibility to better serve our clients

This company profile was created by AfterCollege and is about Thompson Hospitality. This page is not endorsed by or affiliated with Thompson Hospitality. For questions regarding company profiles, please email: care@aftercollege.com.