Experience:
No experience
Employment Type:
Full time
Posted:
8/26/2017
Job Category:
Information Services
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Local Area Network Support Specialist I
The University of Oklahoma | Norman, Oklahoma
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Job Description

POSITION INFORMATION: This position is for a support technician in a college Information Technology (IT) department, that provides technical support to the end-users on a college network, which has a ratio of 1 LAN Specialist to over 100 end-users.

REPRESENTATIVE DUTIES:

* Help Desk. Provides primary technical support to end-users, including faculty, staff, and students, both face-to-face and over the telephone, and resolves problems and escalates issues to senior technicians.
* Troubleshooting. Performs diagnostic testing, researching, troubleshooting, and repairing of computer hardware, software, peripheral devices, printers, and connections to the network infrastructure. Goes to the end-users within the building's classrooms, business offices, dental clinics, research labs, and occasionally other buildings on campus. Provides audio-visual support to auditoriums, classrooms, and conference rooms.
* Installation. Configures, deploys, manages, moves, and updates workstations, printers, and various other hardware systems and devices. Installs and regularly updates operating systems and software applications.
* Documentation. Documents technology service requests by receiving, logging, and tracking user issues using an internal ticketing system. Provides continuing feedback to involved parties through regular written and verbal communication.
* Training. Provides individual user assistance and technology training, including basic computer use and various other hardware devices and software applications as necessary for their job duties.
* Continuing Education. Continues to stay informed of emerging and changing technologies to support and enhance job performance. Cross-trains with senior IT staff to develop their personal skillset.
* As Needed. Performs various duties as needed to successfully fulfill the function of the position.

REQUIREMENTS:

Education: Bachelor's Degree in Management Information Systems, Electrical Engineering, Computer Science, or closely related field

Experience: 12 months of experience in operation, installation, and repair of computer equipment and systems

Equivalent/Substitution: Will accept experience in lieu of a Bachelor's Degree

Department Preferences:

* Considerable experience with the Mac platform and Apple products.
* Working knowledge of Microsoft Office applications.
* Familiarity with enterprise infrastructure, networking, and policy compliance.

Skills & Proficiencies:

* Candidate must be ethical, self-motivated, stress tolerant, and detail oriented.
* Desire to help people, fix problems, and be customer service aware.
* Clear written and effective phone communication.
* Excellent organizational and time management skills.
* Ability to take direction, work independently, and work well with other IT staff in a team-oriented environment.
* Ability to physically stretch and bend, reach cables and outlets, and lift and carry computer systems.
* Strong analytical thinking to resolve technical issues.

About The University of Oklahoma

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