Experience:
No experience
Employment Type:
Full time
Posted:
1/15/2018
Job Category:
Customer Service
Industry:
Other
Call Center Customer Care Representative
(This job is no longer available)
The Royak Group Inc. | Alpharetta, GA
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Job Description

SUMMARY

Position is responsible for connecting Service Pros (vendors) to the Work Order Network. This includes outbound calls and email communications, inviting Service Pros to connect, conducting the webinar training for the Service Pro connections assigned to this position, and handling all follow-up until the Service Pro is connected and active on the Work Order Network. Also responsible for other outbound call campaigns for GetCru, Field Service Management and product enhancements/changes that require Service Pro engagement.

ESSENTIAL FUNCTIONS

  • Outbound calls to Service Pros
  • Track, manage and connect all assigned Service Pros
  • Conduct Service Pro on-boarding training
  • Assist Service Pros with technical support until connected and active on the Work Order Network
  • Upsell Service Pros to other Corrigo products

KNOWLEDGE, SKILLS, AND ABILITIES

  • Proficient in Salesforce, Excel, PowerPoint and G2M/WebX

Call Center environment Pro-Service Specialist - Customer Care Representative

Qualifications

Applicants must be eligible to work in the specified location

About The Royak Group Inc.

The Royak Group is a consultancy and staffing company dedicated to the enhancement of business processes through effective automation, utilizing a business process focused engineering approach. The approach is implemented through a select core team including: Project Managers Process Analysts Business Analysts Objectives Understand the client's business needs and objectives Rapidly analyze the business to identify key enhancements that will meet those objectives Document and craft a cost effective solution using "Best Practice" analysis, design, and construction tools, methodologies, and techniques. Audit the results against current state and industry benchmarks We are proud to join forces with the nation's leading advocate of women-owned businesses with our recent WBENC certification. As a woman owned and operated firm, The Royak Group is focused on promoting our relations with current and future clients in supplier diversity. The Royak Group is also completing the necessary procedures for our ISO 9001 and Green certifications.