No experience
Employment Type:
Full time
Job Category:
Information Services
Technical Support Engineer - Tier 2 - A+, Net+, MCSA, Certified
(This job is no longer available)
The Royak Group Inc. | Griffin, GA
Grad Date

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Job Description

Job Description: We define Tier 2 as an engineer that has server installation/configuration/troubleshooting experience. Must be A+, Net+, MCSA, Certified

The Tier 2 Technical Support Engineer will possess a broad technical knowledge of computer hardware, software, IP Networking; cabling, and data service provision. Candidate will be highly experienced in providing excellent customer service and problem escalation/resolution.

Primary Job Functions:

Provide Tier 1 and Tier 2 troubleshooting and technical support via onsite, phone, remote and email to clients. Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps while advising clients regarding the product's proper use and address specific user issues. Responsible for installation and troubleshooting of all cabling work. Improves client references by writing and maintaining documentation and identifying problems; recommending changes. Continually updates job knowledge by participating in educational opportunities; maintaining personal networks and utilizing internal resources.

Minimum Required Skills:

Strong understanding of computer hardware and software.

Strong understanding of networking

Strong understanding of wireless networking

Strong understanding of VoIP Phone systems

Must present themselves as professional when at client location

Ability to handle clients professionally during all interfaces

Ability to work with third party vendor for issues resolution

Strong understanding of Cabling, termination, installation

Strong understanding of website certification/SSL

Strong understanding of email systems

Strong technical and analytical skills.

Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.


Applicants must be eligible to work in the specified location

About The Royak Group Inc.

The Royak Group is a consultancy and staffing company dedicated to the enhancement of business processes through effective automation, utilizing a business process focused engineering approach. The approach is implemented through a select core team including: Project Managers Process Analysts Business Analysts Objectives Understand the client's business needs and objectives Rapidly analyze the business to identify key enhancements that will meet those objectives Document and craft a cost effective solution using "Best Practice" analysis, design, and construction tools, methodologies, and techniques. Audit the results against current state and industry benchmarks We are proud to join forces with the nation's leading advocate of women-owned businesses with our recent WBENC certification. As a woman owned and operated firm, The Royak Group is focused on promoting our relations with current and future clients in supplier diversity. The Royak Group is also completing the necessary procedures for our ISO 9001 and Green certifications.