5+ years of experience
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Employment Type:
Full time
Job Category:
Information Services
Senior IT Field Service Engineer
(This job is no longer available)
The Royak Group Inc. | Griffin, GA
Grad Date

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Job Description

Job Description:

The Professional Service Field Engineer is responsible for providing onsite service and support to clients. Acts as mobile field service engineer on assigned open tickets to resolve client affecting technical issues in a timely fashion in order to maintain maximum client satisfaction. This relates to all technology, to include: workstations, Servers, printers, networks, and vendor specific hardware and software. This position serves as a senior technical resource assisting both end users and less experienced support analysts in effectively identifying issues and using effective troubleshooting techniques to resolve end user technical issues.


  • Bachelor's Degree or equivalent work experience
  • 3 to 5 years of experience performing Senior Technical Support help desk role in a large enterprise environment
  • Exceptional client service skills with expertise in troubleshooting, diagnosing and solving complex computer related problems.
  • Wide degree of creativity, leadership, and latitude is expected.
  • Excellent organizational, time management, written and verbal communication skills


  • Associate Degree from accredited Institution or equivalent experience (Required)
  • MCSE Certification (Required)
  • CompTIA A+ (Required)
  • CompTIA Network+
  • CompTIA Security +
  • CompTIA IT Healthcare Technician
  • VMWare Certification
  • CCNA Certification


Applicants must be eligible to work in the specified location

About The Royak Group Inc.

The Royak Group is a consultancy and staffing company dedicated to the enhancement of business processes through effective automation, utilizing a business process focused engineering approach. The approach is implemented through a select core team including: Project Managers Process Analysts Business Analysts Objectives Understand the client's business needs and objectives Rapidly analyze the business to identify key enhancements that will meet those objectives Document and craft a cost effective solution using "Best Practice" analysis, design, and construction tools, methodologies, and techniques. Audit the results against current state and industry benchmarks We are proud to join forces with the nation's leading advocate of women-owned businesses with our recent WBENC certification. As a woman owned and operated firm, The Royak Group is focused on promoting our relations with current and future clients in supplier diversity. The Royak Group is also completing the necessary procedures for our ISO 9001 and Green certifications.