Experience:
No experience
Employment Type:
Full time
Posted:
9/12/2017
Job Category:
Customer Service
Industry:
Other
Compensation:
15.00
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Call Center Customer Service Specialist
The Royak Group Inc. | Lawrenceville, Georgia
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Job Description

SUMMARY

Position is responsible for connecting up selling and cross selling to customers. This includes outbound calls and email communications, responsible for other outbound call campaigns.

ESSENTIAL FUNCTIONS

  • Customer Call Center experience
  • Up selling - Cross selling experience
  • Product Experience
  • Experience using CRM
  • Metrics performance criteria
  • Excellent communication skills

Qualifications

Applicants must be eligible to work in the specified location

About The Royak Group Inc.

The Royak Group is a consultancy and staffing company dedicated to the enhancement of business processes through effective automation, utilizing a business process focused engineering approach. The approach is implemented through a select core team including: Project Managers Process Analysts Business Analysts Objectives Understand the client's business needs and objectives Rapidly analyze the business to identify key enhancements that will meet those objectives Document and craft a cost effective solution using "Best Practice" analysis, design, and construction tools, methodologies, and techniques. Audit the results against current state and industry benchmarks We are proud to join forces with the nation's leading advocate of women-owned businesses with our recent WBENC certification. As a woman owned and operated firm, The Royak Group is focused on promoting our relations with current and future clients in supplier diversity. The Royak Group is also completing the necessary procedures for our ISO 9001 and Green certifications.

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