Experience:
5+ years of experience
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Employment Type:
Full time
Posted:
9/12/2017
Job Category:
Software Development
Industry:
Other
Compensation:
120000.00
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Senior Online User Experience Designer
The Royak Group Inc. | Alpharetta, Georgia
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Job Description

Job Description

  • The Online User Experience Designer will be responsible for creating, designing and optimizing the end-to-end online user experience for one of the largest, independent healthcare technology companies in the United States.
  • Responsible for developing an innovative, customer-centric experience across online digital properties with a focus on understanding buyer journeys and personas.
  • Develop the site's information architecture and be an evangelist for implementing new, mobile-first solutions and technology to improve the user experience and maximize site usability.
  • Lead ongoing optimization, personalization, VOC and A/B testing to increase conversions, meet KPIs and drive revenue.
  • Align high level stakeholders and business units on UX strategy, work with external agencies and digital team on design and implementation, and play a key role in the Digital Center of Excellence.
  • The successful candidate will be a proven leader in UX design with the ability to translate business objectives into meaningful, online user experiences.

Key Responsibilities

  • Develop website architecture and design strategy, including wireframes, user interaction flows, and buyer journey mapping with an emphasis on personalization and the latest web UX best practices
  • Lead VOC testing, A/B testing, and conversion optimization
  • Integrate and manage technology, tools and implementation of new UX strategies to improve user experience
  • Educate on best practices for digital properties as UX leader of Digital Center of Excellence
  • Work with key stakeholders to build the new website architecture to create an exceptional user experience as well as support business objectives as part of a digital transformation, translating a complex offering of services and technology into an intuitive web experience.
  • Manage external design agency and work with internal resources to develop a future-forward, mobile-first site design, website style guide, intuitive UI, and page templates based on buyer journey mapping, personas, user interaction flows, and web UX best practices.
  • Conduct VOC testing and ongoing A/B tests to increase conversion rates across various touch points, regularly reporting to stakeholders on insights and results as well as providing actionable recommendations for improvement.
  • Own integration of latest technology, tools, and strategies to improve the user experience across digital properties by keeping abreast of industry trends.
  • Lead personalization and on-site search initiatives.
  • Educate stakeholders via presentations and regular communications on UX best practices as a key member of the digital center of excellence

Minimum Requirements

  • 4-year degree in computer science
  • BA/BS in Human-Computer Interaction (HCI), Interaction Design
  • 10+ years in B2B UX design role with enterprise-level experience in digital transformations
  • 7+ years managerial experience leading cross-functional teams
  • Direct experience and functional understanding of latest UX tools for design, testing, personalization, and analytics
  • Expert in wire framing
  • Mobile-first and responsive design oriented
  • Design innovator and technology evangelist, with an eye for emerging trends
  • Agile, ability to roll out improvements to keep the site fresh and adjust quickly to changing business needs
  • Excellent communicator and change manager'
  • Problem solving skills with solid project management experience
  • Align cross-functional teams on user-centered design processes and strategy
  • Proven analytical skills with ability to analyze data in context of business objectives
  • Effectively manage conflict and synthesize input from multiple stakeholders towards acceptance of user experience solutions

Qualifications

Applicants must be eligible to work in the specified location

About The Royak Group Inc.

The Royak Group is a consultancy and staffing company dedicated to the enhancement of business processes through effective automation, utilizing a business process focused engineering approach. The approach is implemented through a select core team including: Project Managers Process Analysts Business Analysts Objectives Understand the client's business needs and objectives Rapidly analyze the business to identify key enhancements that will meet those objectives Document and craft a cost effective solution using "Best Practice" analysis, design, and construction tools, methodologies, and techniques. Audit the results against current state and industry benchmarks We are proud to join forces with the nation's leading advocate of women-owned businesses with our recent WBENC certification. As a woman owned and operated firm, The Royak Group is focused on promoting our relations with current and future clients in supplier diversity. The Royak Group is also completing the necessary procedures for our ISO 9001 and Green certifications.

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