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Employment Type:
Full time
Job Category:
Customer Service
Client Services Assistant
(This job is no longer available)
The Press Democrat | Santa Rosa, CA
Grad Date

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Job Description

Client Services Assistant

The Press Democrat, a division of Sonoma Media Investments is seeking a Client Services Assistant to join our sales team.



This position will focus on processing all ad related material from concept to the actual advertising campaign.

This position is expected to consistently provide excellent customer service to accounts and should build relationships with clients to encourage new and repeat business opportunities.


This position is responsible for:

  • Ensuring that all levels of client contracts are met.
  • Providing excellent customer service and follow through to maintain existing and new business.
  • Opening new accounts, processing contracts, and ensuring that clients are billed correctly.
  • Adhering to credit policies/procedures, including, but not limited to the collection of client funds for to campaign run for all cash with copy customers.
  • Processing all advertising insertion orders, ad material, and securing correct proof under tight deadlines.
  • Adhere to all company deadlines for contract and order processing.
  • Understanding and administering rates and policies.
  • Effectively managing the results of client's campaign, making adjustments as needed, always focusing on the best results for clients in conjunction with the Account Executives.


Qualifications and Benefits:

  • Bachelor's degree preferred Newspaper and/or digital industry knowledge, local market and competitive multimedia knowledge
  • Strong operational and customer service background required
  • Sonoma Media Investments values the contribution of their employees and offers a competitive compensation plan.
  • We also offer an array of benefits, including medical, dental, vision, and Paid Time Off.


Sonoma Media Investments is committed to a drug and alcohol free workplace.

Any job offer is conditional upon satisfactorily completing a background investigation and pre-employment drug testing.

Sonoma Media Investments is an Equal Opportunity Employer

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About The Press Democrat

The Press Democrat is the largest daily newspaper north of the San Francisco Bay, serving readers in Sonoma, Mendocino, Lake, Napa and Marin Counties. In addition to reporting on local government and schools, The Press Democrat offers award-winning coverage of the local food and wine scene, as well as the area's burgeoning high-tech industry and vibrant non-profit and arts community. The Press Democrat won the 1997 Pulitzer Prize for spot news photography. Owned by The New York Times Company, The Press Democrat remains a reflection of the community it serves, through its Celebrate Community program and through additional contributions to area charities such as Starcross Community (funding for work with AIDS babies), the Holiday Spirit Drive for Coalition Against Hunger, the Helping Hand Fund and the United Way, as well as acting as a major sponsor of the Volunteer Center for the annual Human Race event.