No experience
Employment Type:
Full time
Job Category:
Information Services
Information Assistant
(This job is no longer available)
The Ohio State University | Columbus, OH
Grad Date

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Job Description

Provides reception and office support for Counseling and Consultation Service, the Mental Health Services Department for Ohio State University Students, co-located at Younkin Success Center and Lincoln Tower; answers multiline phones, urgent phone calls from multiple stakeholders, including students, parents, faculty, staff and administrators; checks in clients and greets visitors; provides customer service to a diverse client population; schedules and reschedules client appointments; gathers information of a sensitive and confidential nature; handles confidential information and inquiries; communicates stated client needs to clinical staff; works effectively in a fast-paced environment; maintains knowledge of CCS services with an ability to communicate to university stakeholders; provides resource options to those calling in seeking services such as: triage, Community Provider Data Base, and urgent appointments; fields student requests for prescription refills; participates in staff trainings and weekly meetings; manages office supply inventory; assists front coordinator and Administrative Associate; multitasks basic administrative duties. This position requires evening hours and the following schedule during the academic year: Monday through Thursday, 11:00 a.m. to 8:00 p.m.; Fridays 8:00 a.m. to 5:00 p.m. Schedule may vary during break weeks and between semesters. May provide additional coverage as needed.

About The Ohio State University

The Ohio State University at Marion serves as one of five regional campuses to the Columbus main campus. As a regional campus, Marion offers the same excellent resources and faculty that you would expect from Ohio State, all within the environment of a smaller campus setting. Students can begin any Ohio State degree at a regional campus and finish at the Columbus campus. Marion, along with the other regional campuses, offers a number of complete four-year degree programs allowing a student to start and finish a degree in one location. "Ohio State is the University of the American Dream, founded with the noble public purpose of enriching young people and strengthening communities. Our aim is nothing less than to be the most dynamic, forward-thinking institution in the country." - E Gordon Gee, President, The Ohio State University