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Employment Type:
Full time
Job Category:
Customer Service
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Customer Service Representative
The Millcraft Group | Canton, Michigan
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Job Description

Customer Service Representative



We have an immediate need for a Customer Service Representative in our Canton, MI division.

Why Millcraft?

Our compensation is competitive; we provide GREAT benefits in your 3rd month; and we're a very fun workplace with a dynamic and healthy culture.

You'll be eligible for group Medical, Dental, Vision Reimbursement, Health Savings, Life, Disability, AD&D, 401(k), Paid Holidays, PTO, Profit Sharing, and many others!

So what would your days look like?

As a CSR, you would respond to customer requests for quotes, process sales orders and address order changes. You would place orders with vendors for direct shipment transactions. You'd work closely with our outside sales team, supply chain, operations, and suppliers on product availability, pricing, delivery, and others.

You would also participate in team meetings; collect and report on customer information and needs; build your knowledge of our products and services; suggestive selling, and more.

We should talk if:

You are passionate about providing best in class customer service. You have strong computer skills that include Microsoft Office and you like working with numbers. When you think of Customer Service you think of delighting the customer - every time. You think of how you are able to turn a customer's problem into a solution for them. You enjoy a team environment where people play nice in the sandbox. We work hard and we have fun too! If all these things align with what's important to you, this is an opportunity to pay attention to.

MILLCRAFT is a privately-owned business headquartered in Cleveland. With annual revenue in excess of $250M, this position is ideal for the candidate interested in an active, growing and fun environment! Millcraft has earned its reputation in the paper distribution and packaging industries upon a business philosophy in which the customer relationship is paramount. Now in its fourth generation as a family-owned company, Millcraft continues to carry the traditional family values of honesty and integrity, respect and loyalty to its business relationships with customers and suppliers alike.

We hope to hear from you!


Applicants must be eligible to work in the specified location

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