3-5 years of experience
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Employment Type:
Full time
Job Category:
Store Manager
(This job is no longer available)
The Millcraft Group | Sterling Heights, MI
Grad Date

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Job Description


Millcraft Paper Company is a privately-owned business headquartered in Cleveland, Ohio, with a thriving division and 3 stores in the greater Detroit area. Now in its fourth generation as a family-owned company, Millcraft continues to carry traditional family values, while vigorously forging a sustainable future for next generations.

At Millcraft, fresh ideas are encouraged. The President knows all 250 employees by first name and interacts with them all. We balance working smart and having fun; we focus on growth, diversification and continuous learning; and we recognize and reward accomplishments!

We have an outstanding career opportunity - Store Manager for our Sterling Hts. MI location.


The Store Manager oversees the daily operation of the store including business development and sales and gross profit growth through engagement with end user and commercial printing customers; manage a small team; create and maintain an appealing store image; and foster a secure environment.

Full responsibility for a smooth running, adequately staffed operation from open to close in order to provide best-in-class service to our customers.

Efficiently handle requests for quotations, orders, order changes, adjustments, cancellations, and lead times from customers. These activities occur through counter-sales, telephone, email, and fax.

Develop, maintain and foster solid customer relationships and be the face of Millcraft in this customer-facing role.

Utilizing our ERP system (Microsoft Dynamics), enter daily orders - with priority on those requiring same day and next day delivery, and retrieve customer static and order information.

In support of business growth and development, make weekly sales calls on current and potential customers. Execute on sales and marketing strategies.

Define key target customers and track progression through metrics and measurables. Handles key account management; providing customer solutions; retaining our great customers and growing that community of opportunity.

Coordinate with Supply Chain management and vendors to order and maintain proper inventory levels.

Define items for weekly specials and feature sales. Collaborate on monthly flyers and other sales collateral.

Collaborate in AR and Credit activities. Includes reviewing the open account aging report; working in conjunction with the Corporate Credit team on credit-hold issues; accept payments. Make credit and collection calls to customers to effect positive change.

Handle banking including periodic deposits; provide banking details to appropriate parties.

Collaborate with store personnel and outside sources to support the most efficient and effective movement of paper to our customers.

Hire, train, develop, evaluate, schedule, and retain store personnel. Manage the store team's time and attendance content using ADP's Time and Attendance system.

Comply with all company procedures and practices.


3-5 years of managerial or supervisory experience in a retail/wholesale sales environment.

You have an entrepreneurial mindset. You approach business as though the store is your own. You are interested in growing it to be the best-of-the-best in order to delight our valued customers and to provide a great work experience for the store team!

In your mind, excellent customer service is paramount.

Ideally you have paper (terminology and grades) and packaging experience.

You are technically proficient and comfortable using the Internet; Microsoft Office Suite (Outlook, Word, and especially Excel); Microsoft Dynamics experience is highly beneficial.

You're very organized; you demand a store environment that is pleasing to the customer; clean and secure for every person within it; the store format has a nice flow; the warehouse is orderly and safe. You are PRIDEFUL about the space our customers visit and our employees inhabit every day.

This job requires physicality including lifting up to 60 lbs. with some regularity.


We'd like it if you have a 4-year degree in a field including business, marketing or communications.


Applicants must be eligible to work in the specified location