1-3 years of experience
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Employment Type:
Full time
Job Category:
Client Success Strategist
(This job is no longer available)
The Kansas City Star | Kansas City, MO
Grad Date

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Job Description

The Client Success Strategist (CSS) is a large contributor to the overall success of The Kansas City Star digital business as they will own the day-to-day management of digital accounts and help develop strategies to drive future account performance.  The CSS will assist in creating digital solutions after gaining an in-depth understanding of the clients business, needs and ROI requirements. The Client Success Strategist must be a team player willing to provide support where needed with other misc. projects and planning. 



Client Management + Strategic Planning

          Grow and develop the designated business.

          Build trust with and advise clients, providing a range of options to achieve client business and marketing objectives.

          Manage and effectively communicate client expectations for all initiatives.

          Contact and develop relationships with designated senior-level and midlevel clients.

          Supervise “day-to-day” designated client initiatives, including, but not limited to, business-building, strategy, media and creative projects.

          Play an essential role in major presentations to clients, including annual planning and selling creative, media plans and integrated campaign initiatives.

          Provide guidance to clients, assisting them with all aspects of their marketing and advertising.

          Deep dive with client web analytics platforms like Google Analytics, Adobe or Coremetrics.

          Deliver a quality client reporting by auditing, implementing, and managing digital tag management platform.

          Show our clients the value of our work by creating custom scorecards based on site goals to measure website performance.

          Discover underperforming areas of the site; identify opportunities to improve the site.

          Lead client presentations, add insight to data, and field strategic and technical questions.

          Engage with clients and resolve difficult business issues.

          Provide leadership, support and expertise. Inspire, motivate, train and mentor the team as appropriate.

          Practice standard operating procedures within the department to engage with others professionally, efficiently and profitably.

          Advise agency leaders on growth potential for members of the team.

          Own client goals with detail-oriented briefs and strong attention to project management and follow-through

          Develop all assignment briefs in partnership with strategic planning.

          Take responsibility for overall client budgets and scope.

          Define project parameters and client needs.

          Manage client expectations regarding timing, schedules and process.

          Gather initial project-timing feasibility evaluation (through PM).

          Take responsibility for overall communication to the client and of the client’s business, providing insight to agency team members regarding client business or project-specific needs.

          Collaborate regarding projects’ strategic direction and integration.

          Consult with appropriate stakeholders and subject-matter experts in the idea development process.

          Recap client meetings in writing.

          Champion agency process to ensure quality of work.

          Manage client contract, fees and compensation.



          Performs other duties and projects as assigned.

          Attends webinars and additional training opportunities to continue to increase knowledge.



        Must be able to work independently and as a part of a team. 

        Must have the ability to handle multiple projects and responsibilities simultaneously.

        Intermediate to advanced proficiency with personal computers, the Internet, database applications, and the Microsoft Office suite of products.

        Intermediate to advanced knowledge of web technologies, Google Analytics and digital ad serving/trafficking.

        Must be able to work effectively with others and communicate in a positive manner.

        Possess business and digital acumen; strategic thinker.

        Competitive, passionate and results driven.

        Ability to troubleshoot issues and display strong problem solving abilities.

        Exhibits technical competency with systems and tools.

        Strong communication, analytical and organizational skills.

        Able to multi-task and excel under intense deadline pressure in a rapidly changing environment.

        Able to learn new computer/web-based/3rd party programs and tools.

        Possess leadership qualities as they manage multiple projects to meet client needs.

        Must have experience with technical development across multiple platforms as well as an understanding of the greater digital landscape (online banners, mobile, digital analytics, search, etc.).

        Must have exceptional presentation skills as well as excellent analytical skills.

        Must be highly organized, with a charismatic and varied communication style.



        Two years of prior advertising account management experience required.

        Bachelor’s degree in Marketing/Advertising or related field preferred

        Able to work under conditions where aggressive deadline pressures are essential. 

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About The Kansas City Star

The Kansas City Star Company is the leading information and web content provider in the Kansas City DMA. Our combined audience has never been greater, reaching more than 1 million readers a week. KansasCity.com, the leading local website, provides users information, comprehensive breaking news and commentary, advertising, e-commerce and other services. The Kansas City Star Company is also a leading publisher of the daily Olathe News and weekly newspapers; Belton Star Herald and Cass County Democrat. Grand Communications, our specialty magazine division publishes SPACES, an innovative, creative and personal peek into the best of fine living; KC Weddings, Kansas City's premier wedding resource; INDULGE the luxury broadsheet magazine about living well and enhancing personal style reaching the most affluent households in the Kansas City area; all are leading publications in their categories. KansasCity.com is the number 1 local media web site in the Kansas City Market. The Kansas City Star is owned by The McClatchy Company, the third largest newspaper company in the United States, with 31 daily newspapers and approximately 50 non-dailies. McClatchy-owned newspapers include The Miami Herald, The Sacramento Bee, the (Fort Worth) Star-Telegram, The Kansas City Star, The Charlotte Observer, and The (Raleigh) News & Observer. In addition, McClatchy has a robust network of internet assets, including leading local Web sites in each of its daily newspaper markets, offering users information, comprehensive news, advertising, e-commerce and other services. The company also owns and operates McClatchy Interactive, an interactive operation that provides Web sites with content, publishing tools and software development; Real Cities (http://www.RealCities.com), the largest national advertising network of local news Web sites; and 15.0% of CareerBuilder, the nation's largest online job site. McClatchy also owns 25.6% of Classified Ventures, a newspaper industry partnership that offers classified Web sites such as cars.com and apartments.com. McClatchy is listed on the New York Stock Exchange under the symbol MNI.