1-3 years of experience
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Employment Type:
Full time
Job Category:
Software Development
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Senior Software Support Specialist
The Job Jobber | Syracuse, New York
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Job Description

Salary: $85,000 - $90,000

Our client, a fun and fast-growing organization in Syracuse is currently looking for a Senior Software Support Specialist. This position is hugely important to the company's success. You will be the person working with existing customers to help them use the existing products, solving any problems they may have with your excellent development skills and API knowledge, and possibly assisting them with learning how to use other products as well. 

Some of your day to day responsibilities will include (among others):
  • Creating technical content and documentation to help customers get started with API's quickly and easily
  • Create demos and guides to show customers how to use API's to solve common problems
  • Work with existing customers on troubleshooting
  • Work with customers to determine wants, needs, and feedback for new and existing products
  • Participate in industry events and customer meetings
  • Bachelor's degree in Computer Science or related field (preferred)
  • 3+ years of experience presenting and/or teaching technical concepts
  • 3+ years of software development experience
  • Experience with APIs and interacting with developers consuming those APIs
  • An understanding of application Servers, development methodologies, technical platforms/architecture and the application workflow life cycle
  • Great customer service skills


Applicants must be eligible to work in the specified location

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