Experience:
1-3 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
9/12/2017
Job Category:
Software Development
Senior Software Support Specialist
(This job is no longer available)
The Job Jobber | Syracuse, NY
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Job Description

Salary: $85,000 - $90,000

Our client, a fun and fast-growing organization in Syracuse is currently looking for a Senior Software Support Specialist. This position is hugely important to the company's success. You will be the person working with existing customers to help them use the existing products, solving any problems they may have with your excellent development skills and API knowledge, and possibly assisting them with learning how to use other products as well. 

Some of your day to day responsibilities will include (among others):
  • Creating technical content and documentation to help customers get started with API's quickly and easily
  • Create demos and guides to show customers how to use API's to solve common problems
  • Work with existing customers on troubleshooting
  • Work with customers to determine wants, needs, and feedback for new and existing products
  • Participate in industry events and customer meetings
Requirements:
  • Bachelor's degree in Computer Science or related field (preferred)
  • 3+ years of experience presenting and/or teaching technical concepts
  • 3+ years of software development experience
  • Experience with APIs and interacting with developers consuming those APIs
  • An understanding of application Servers, development methodologies, technical platforms/architecture and the application workflow life cycle
  • Great customer service skills

Qualifications

Applicants must be eligible to work in the specified location

About The Job Jobber

The Job Jobber, is a referral agency designed to assist search firms and companies with their job promotion needs. We aim to provide maximal exposure to jobs in the simplest manner. Our fees are 100% company paid and we never charge jobseekers. If you want to gain better exposure for your job listings, please send us your jobs feed in XML format. We will then get back to you as soon as possible with pricing that is based on the size and content of your listings. Please keep in mind that while there is no minimum or maximum number of jobs we accept, all must be bonafide openings, and it is your responsibility to remove all expired or filled jobs.