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Information Services
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Associate Help Desk Technician
The Gazette | Colorado Springs, Colorado
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Job Description

The Colorado Springs Gazette is seeking an Associate Help Desk Technician to join our IT team. The Associate Help Desk Technician will provide basic technical support and troubleshooting network, laptops, desktop and/or systems hardware and software.

Essential Job Duties and Responsibilities: Serves as the initial point of contact for troubleshooting hardware; software; PC; and printer problems. Assists with the installation, configuration, and upgrade of computer hardware and software. Provides basic end-user software troubleshooting and support. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides troubleshooting and support. Assists in the administration of e-mail systems. Provides phone and help-desk support for local and off-site users. Maintains current knowledge of relevant technology as assigned. Produces service requests and incident reports; follows-up to ensure timely disposition and closeout of incident reports and service requests; and tracks all action items and referrals through resolution. Participates in special projects as required.

Minimum Education & Work Experience Requirements: Requires a high school diploma or GED.

Other Considerations: Shift schedule - needs to be flexible to support 24x7, 365 days. Normal Duty hours Monday-Friday 8 am-5 pm with rotational on-call schedule. As part of your role/function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero tolerance for improper security practices. 

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