5+ years of experience
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Employment Type:
Full time
Job Category:
Manager, Student Advising
(This job is no longer available)
Grad Date

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Job Description

Job Description:

The Chicago School of Professional Psychology (TCSPP) is currently seeking a Student Support Manager reporting to the Southern California Campus Dean. The Manager will be responsible for managing, developing and supporting a staff of Student Support Counselors (SSCs) for the three Southern California Campuses (Los Angeles, Irvine, and San Diego).

Principal Duties:

* Leading SSCs in development of excellent student support service skills that create an environment of student centered focus and support
* Leading SSCs in the development of strong time management and organization skills necessary to manage assigned populations
* Oversee implementation of all ADA accommodations for Southern California campuses
* Oversee implementation of all International Student Services (including overseeing or serving as the Designated School Official) for Southern California campuses
* Supervise Student Life & Events personnel and ensure quality and purposeful programming is implemented on campus (including orientation, graduation, student groups, etc.)
* Work closely with academic departments in the development of sound student support initiatives focused on retention and retention toolkits specific to department programs
* Support academic departments' efforts to assist students with using their strengths to achieve success while addressing opportunities for growth such as improving their time management and prioritization skills or building a support system
* Monitoring SSC progress and completion of intervention tasks, student contact requests and appointments used to support student needs as they progress towards degree completion
* Implement strategies and collect data at the direction of the Senior Director of Student Support
* Identify risks and obstacles standing in the way of student progress and develop solutions to promote student success
* Collaborate with Business Manager and Senior Director of Student Support to forecast credit hours and continuing student totals and risk population on a weekly basis
* Assist in development and maintenance of ongoing training to SSCs to continue to grow their institutional, program and student support services skills
* Assist with school leadership in developing standard operating procedures as well as communication strategies
* Collaborate with the Admissions department in strategies for success of incoming students, identify potential risk factors of new students and working for student success as they onboard into their programs
* The manager will be assigned their own student load in which they will act as students' single point of contact for resources and support
* Adhere to and ensure staff adheres to all internal, Federal, DOE, regulatory, and Affiliate policies and procedures, integrity and ethical standards

Desired Qualifications:

* Progressive experience leading and managing teams; outstanding leadership and organizational skills
* Must be a self-starter, with an attention to detail; possess high-level organizational and problem solving abilities
* Skilled communicator with excellent verbal and written communications skills
* Ability to work independently in service-oriented environment
* Excellent customer service, critical thinking, and problem solving skills
* Experience and proficiency in student information systems - preferably CampusVue - with an emphasis on working with the end users (Office of the Registrar, staff, faculty)
* Some evening and weekend work required particularly around start times
* Must possess integrity, ambition, and be process and results-driven
* Bachelor's degree; master's degree preferred
* Minimum of 5 years of student retention focused experience in a higher education setting
* Demonstrated success in implementation and improvement of student retention
* Demonstrated experience in managing a high level of work in a fast paced environment


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The Chicago School of Professional Psychology offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.

The Chicago School of Professional Psychology is an Equal Opportunity Employer.

About The Chicago School of Professional Psychology

The Chicago School of Professional Psychology: Clinical, Forensic, Industrial Organizational,&Counseling Psychology The Chicago School of Professional Psychology is an independent, non-profit graduate school that provides outstanding education in a student centered environment. Please visit our site today. ... and Industrial Psychology Program at The Chicago School.