Experience:
Not specified
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Employment Type:
Full time
Posted:
10/12/2018
Job Category:
Hospitality
Guest Service Agents, Housekeepers, Common Area Attendants
The Borders Lodge | Avon, Colorado
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Job Description

Looking for Winter Seasonal Help.

* Guest Service Agents

The Seasonal Guest Services Agent is responsible for answering all guest inquiries, complaints and requests. The guest services dept is the central communication hub for the efficient operation of the property.

Job Duties

  • Book reservations for guests and owner, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc. 
  • Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
  • Responsible for key control and preparing bank audits.
  • Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.

* Housekeepers

Produce the highest quality of cleanliness in guest rooms following established procedures. Treat fellow employees and guests with dignity and respect and uphold all company standards, policies, and procedures.
  1. Clean guest rooms, according to preset standards. Principal tasks include but would not be limited to: vacuuming, dusting, cleaning bathrooms, cleaning kitchens and making beds.
  2. Keep cart, linen room and equipment neat and orderly.
  3. Follow established chemical procedures.
  4. Provide information regarding the property and available services to guests promptly and courteously.
  5. Turn in immediately all articles found in the club house and handle according to Lost and Found procedures.
  6. Report maintenance problems immediacy.
  7. Follow established key control procedures.
  8. Follow all safely and energy conservation guidelines.
  9. Report any unusual situations or suspicious activities to supervisor.
  10. Perform other duties as assigned.

* Common Area Attendants

* Night Audit


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