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Job Category:
Other
Industry:
Aerospace & Aeronautics
Employment Type:
Full time
Posted:
8/4/2010
Customer Training Specialist 4
(This job is no longer available)
The Boeing Company | Renton, WA
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Job Description

: B-777/787 Flight Training Instructor using Flight Simulators. Conducts analyses to evaluate customer flight training needs to determine appropriate training content, objectives, design. Oversees the development, delivery and evaluation of flight training. Establishes processes for identifying training content and evaluating training effectiveness. Uses specialized software technology to research, configure, maintain, update and develop new and existing media and materials. Gathers data to support complete proposal development activities. Ensures accuracy and quality of training products. Coaches and develops others. Works under minimal direction. Representative Major Tasks (Reflects typical job family activities. Specific activities may vary by Business Unit, region, site or assignment): Reviews and evaluates customer requirements by assessing training needs (e.g., current skill level, experience, environment, equipment) in order to define, develop, and deliver training. Evaluates additional analysis for accuracy, consistency, and content. Provides input for extensive, specialized proposals based on customer requirements based on expertise. Develops schedules, interprets statement of work requirements, develops basis of estimate, and assists in negotiations. Assists with proposal development as member of a proposal team. Develops and documents extensive, specialized training objectives (e.g., enabling, supporting, terminal, learning) based on analysis of customer requirements and technical resource data to design training course material. Reviews and evaluates training objectives developed by others. Fully understands changes in own and fellow senior employees' work and situations; is frequently called upon to explain the logic or basis for change to other employees; is generally seen as an expert on information about changes affecting own and fellow Validates extensive, specialized customer training by observing, measuring, testing, reviewing, and analyzing training to ensure that learning objectives are met effectively. Observes and tracks student performance. Incorporates improvements as necessary. Establishes processes and criteria for evaluations to be used by others. ">

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Careers View Job Requisition - Customer Training Specialist 4
Requisition Number: 10-1013429
Job Status: Activated - Posting Type: Posted Internally and Externally. - Posting Status: Available
Location
Renton, WA
Virtual Office/Telecommute?
(Things you should know about Virtual Office)
Virtual Work Not Available
Shift
First
Business Unit
Commercial Airplanes
Division
Commercial Aviatn Srv
Program
Flight Services
Occupation Title
Customers Training
Skills Management Title
Flight Training
Job Classification
GGE5P4
Job Type
Non-Management
Experience Level
Career/Experienced
Exemption Status
Exempt
Union
No
Security Clearance Required?
(Security Clearance definitions)
No Security Clearance Required
Work Eligibility Required?
Yes
US Person Status Required?
Yes
Export Control Required?
Yes
Relocation Money Available?
No
Date Posted
08/03/2010
Closing Date
(Things you should know about closing dates)
08/17/2010
Position Description
Position Description: B-777/787 Flight Training Instructor using Flight Simulators. Conducts analyses to evaluate customer flight training needs to determine appropriate training content, objectives, design. Oversees the development, delivery and evaluation of flight training. Establishes processes for identifying training content and evaluating training effectiveness. Uses specialized software technology to research, configure, maintain, update and develop new and existing media and materials. Gathers data to support complete proposal development activities. Ensures accuracy and quality of training products. Coaches and develops others. Works under minimal direction. Representative Major Tasks (Reflects typical job family activities. Specific activities may vary by Business Unit, region, site or assignment): Reviews and evaluates customer requirements by assessing training needs (e.g., current skill level, experience, environment, equipment) in order to define, develop, and deliver training. Evaluates additional analysis for accuracy, consistency, and content. Provides input for extensive, specialized proposals based on customer requirements based on expertise. Develops schedules, interprets statement of work requirements, develops basis of estimate, and assists in negotiations. Assists with proposal development as member of a proposal team. Develops and documents extensive, specialized training objectives (e.g., enabling, supporting, terminal, learning) based on analysis of customer requirements and technical resource data to design training course material. Reviews and evaluates training objectives developed by others. Fully understands changes in own and fellow senior employees' work and situations; is frequently called upon to explain the logic or basis for change to other employees; is generally seen as an expert on information about changes affecting own and fellow Validates extensive, specialized customer training by observing, measuring, testing, reviewing, and analyzing training to ensure that learning objectives are met effectively. Observes and tracks student performance. Incorporates improvements as necessary. Establishes processes and criteria for evaluations to be used by others.
Competencies
General
[ + ] Adaptability
Fully understands changes in own and fellow senior employees' work and situations; is frequently called upon to explain the logic or basis for change to other employees; is generally seen as an expert on information about changes affecting own and fellow senior employees' jobs; occasionally mentors fellow employees around the change. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow senior employees and external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
[ + ] Build Positive Relationships
Consistently builds effective working relationships with other project leads, internal employees, and external customers. Probes for and provides information to clarify situations. Consistently seeks and expands on original ideas from other project leads, internal employees, and external customers, enhances others' ideas, and contributes own ideas about the issues at hand. Places higher priority on project and organization goals than on own goals. Guides others in gaining agreement from other project leads, managers, internal employees, and external customers to support ideas or take partnership-oriented action; uses sound rationale to explain value of actions. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions.
[ + ] Coaching/Teaching
Consistently clarifies expected behaviors, knowledge, and level of proficiency by guiding, seeking and giving information and checking for understanding. Consistently provides instruction, positive models, and opportunities for observation in order to help other project managers, internal employees, and external customers develop skills; encourages questions to ensure understanding. Consistently gives timely, appropriate feedback on performance; reinforces efforts and progress. Consistently establishes good interpersonal relationships by helping project leads, internal employees, and external customers feel valued, appreciated, and included in discussions.
[ + ] Communication
Consistently clarifies purpose and importance; stresses major points; follows a logical sequence. Consistently keeps the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Consistently frames even complex messages in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used; attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Advises fellow project leads and other internal employees in effective communication techniques.
[ + ] Customer Focus
Makes customers and their needs a primary focus of one's actions as a project team leader; develops and sustains productive customer relationships as they relate to project team leadership responsibilities; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to customers to build their understanding of issues and capabilities; considers how project level actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists other project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
[ + ] Quality Orientation
Accurately and carefully follows established procedures for completing work tasks. Expert in watching over job processes, tasks, and work products to ensure freedom from errors, omissions, or defects. Consistently initiates action to correct quality problems or notifies others of quality issues as appropriate.
Technical
[ + ] Aviation & Weapons Systems
Extensive and specialized knowledge of aviation and/or weapons systems including theory of operation and troubleshooting within the organization or department.
[ + ] Compliance Regulations
Extensive and specialized knowledge of relevant laws and regulations impacting flight training and business processes. Routinely recognizes the need to research and investigate laws and regulations for applicability to flight training curriculum. Ensures company-training products are in compliance with laws and regulatory standards. May be identified as a focal for compliance audits of the training program and leads corrective action. Educates other trainers regarding compliance regulations.
[ + ] Instruction Skills
Extensive and specialized instructional skills (e.g. preparation, delivery, summary, assess student progress, remediation, motivation, engagement, etc.).
[ + ] Instructional Media & Methods
Extensive and specialized knowledge of instructional media and methods (e.g. interactive computer-based instruction, web-based instruction, instructor-led lecture, demonstration, practical application, etc.).
Typical Education/Experience
Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience.
Other Job related information
FAA ATP - instructor training experience required. Five years experience with a scheduled/non-scheduled jet transport carrier, corporate jet operator or military aviation equivalent, to include: 2000 hours as PIC, three years instructional and/or evaluating experience, English language fluency-reading, writing, conversational (required). Must be capable of international travel. Relevant work experiences demonstrating the ability to prepare a lesson plan, interpret and present material, and independently teach an airplane model.


Security clearance and/or US citizenship may be required.

 

About The Boeing Company

The Boeing Company is a major aerospace and defense corporation, founded by William E. Boeing in Seattle, Washington. Boeing has expanded over the years, merging with McDonnell Douglas in 1997. Boeing Corporate headquarters has been in Chicago, Illinois since 2001. Boeing is the largest global aircraft manufacturer by revenue, orders and deliveries, and the third largest aerospace and defense contractor in the world based on defense-related revenue. Boeing is the largest exporter by value in the United States. Its stock is a component of the Dow Jones Industrial Average.