Experience:
No experience
Employment Type:
Full time
Posted:
1/7/2018
Job Category:
Health Care Provider
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Service Supervisor
TestAmerica | Midland, Texas
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Job Description

Service Center Supervisor

-TestAmerica-

Service Center Supervisor

-TestAmerica - Midland TX.

The Service Center Supervisor manages the service center and acts as a liaison between the laboratory and the local client base. The SCS is in charge of supervising the Service Center facility, supervising service center couriers, samplers and other personnel. The SCS will consistently act in the best interest of TestAmerica and exhibit professional behavior and performance with both internal and external clients. Apply Online at 

The Service Center Supervisor (SCS) manages the service center and acts as a liaison between the laboratory and the local client base. The SCS is in charge of supervising the Service Center facility, supervising service center couriers, samplers and other personnel. The SCS will consistently act in the best interest of TestAmerica and exhibit professional behavior and performance with both internal and external clients.

TestAmerica and the SCS are committed to grow the business through a Client-First culture that will provide exemplary client service.

Essential Duties and Responsibilities

  • Local area primary client representative for service center location.
  • Works with the Quality Assurance Manager and Account Executives (AE) to evaluate and establish project requirements for the service center area.
  • Ensures client complaints are handled professionally, and resolved in a timely manner.
  • Is in charge of scheduling service center couriers and samplers, preparing bottle orders for delivery, scheduling sample pick ups and shipping samples to the designated laboratory for analysis.
  • Works closely with laboratory management in laboratory capacity loading decisions.
  • Maintains the facilities at the service center and is responsible for all EH&S policies of TestAmerica at the service center.
  • Responsible for all company vehicles that operate out of the service center.
  • Provides general sales support to AEs for business development activities started in the field.
  • Orders supplies (bottles, coolers, etc.) for the service center
  • Maintains knowledge of method requirements, holding times, and bottle requirements in order to assist clients with their project needs.
  • Maintains knowledge of all TestAmerica laboratories to assist with placement of projects into the appropriate laboratory to best fit the clients’ needs.
  • Builds local relationships with clients and regulatory agencies. 13.Visits clients on own or with local sales staff.
  • Places work into all TestAmerica labs by deciding what lab is the best fit for the client.
  • Functions as local access for clients to all of TestAmerica.

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