Experience:
No experience
Employment Type:
Full time
Posted:
12/6/2019
Job Category:
Customer Service
Customer Service Representative, Timonium, Maryland
(This job is no longer available)
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Job Description

Overview

Tessco, a value-added technology distributor, manufacturer, and solutions provider, serves commercial and retail customers in the wireless infrastructure and mobile device accessories markets. The company was founded more than 30 years ago with a commitment to deliver industry-leading products, knowledge, solutions, and customer service. Tessco supplies more than 50,000 products from 350 of the industry's top manufacturers in mobile communications, Wi-Fi, Internet of Things ("IoT"), wireless backhaul, and more. Tessco is a single source for outstanding customer experience, expert knowledge, and complete end-to-end solutions for the wireless industry.

We are looking for customer-oriented people that are excited about being part of the ever-growing wireless industry. You will be trained to provide support for our customers, learn our products and get to know our industry. This job could be the beginning of your career in wireless.

As a Customer Service Representative, you will be part of a supportive team who are in constant contact with customers responding to inquiries, converting inquiries into orders and using your problem solving skills to work collaboratively across organizational teams to resolve issues. You will work on special projects as well as improve the efficiency of our marketing programs through accurate database management.

Responsibilities

* Convert inquiries into orders while promoting Tessco's value proposition in all customer interactions
* Process quotes and orders accurately and timely following Tessco's Standard Operating Procedures
* Collaborate effectively with our cross-functional teams to address customer needs
* Promptly answer customer calls with a sense of urgency and professionalism
* Provide an exceptional customer experience on each call or interaction
* Respond to, qualify & set up prospective customers in Salesforce.com

Qualifications

* Professional and pleasant phone demeanor
* Proficient in building rapport quickly with customers
* Excellent verbal and written communication skills
* Demonstrated customer service abilities
* Strong attention to detail and good follow up skills
* Ability to multi-task and respond to rapid change
* 4-year college degree in business or related field or equivalent documented experience and skills


* Prior sales support experience, a plus



Tessco is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability, protected Veteran status or any other characteristic protected by federal, state or local law.

About TESSCO Technologies Incorporated

TESSCO Technologies Incorporated (TESSCO) is a provider of integrated product and supply chain solutions to the professionals that design, build, run, maintain and use wireless mobile, fixed and in-building systems. The Company links customers with integrated product and supply chain solutions configured from product choices made by world-class manufacturers. While creating Your Total Source opportunity for its customers to improve the way business is done, TESSCO presents, markets, sells, supplies, and supports manufacturers' products as a part of a total customer solution. The Company's operational platform, which it refers to as its Knowledge, Configuration, Delivery and Control System (KCDC), provides availability and delivery to the point of use. The Company serves an average of approximately 8,700 commercial customers and 2,300 consumers per month, including a mix of carrier and public network operators, infrastructure site owners, program managers, contractors and integrators. (Source: 10-K)