3-5 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Retail Credit Analyst
Tesoro Companies Inc. | San Antonio, Texas
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Job Description

Requisition ID: 60661


Gathers information used to determine credit limits for new and existing customers. Monitors credit lines and potential credit exposures. Provides customer service and collects on assigned accounts and notes receivable. Coordinates with internal stakeholders to assist in managing credit risk.


1. Coordinates with internal stakeholders to facilitate new account set-up, retail customer ownership transfers, retail customer loan subordinations, and other retail-related transactions.

2. Conducts credit investigations through the collection of customer financial information and other credit-related information to assess risk in managing existing accounts or establishing new accounts, while maintaining confidentiality.

3. Coordinates with other internal departments to ensure proper business partner information, such as billing identification codes, changes in bank accounts, payment terms, and methods of payments are maintained.

4. Identifies, reports, and tracks customer service complaints or disputes. Organizes and maintains file data on customers. Investigates complaints and disputes to ensure prompt resolution.

5. Collaborates with others to execute continuous improvement process in areas such as credit, collections, information systems and reporting.

6. Conducts ad hoc analysis supporting credit and collections function.

7. Assists the Retail Credit Team in collection of accounts receivable.



  • Minimum undergraduate degree in business administration, related field, preferred, or equivalent experience required.


  • Minimum 3 years of commercial collections experience required.
  • Credit and Collection experience in the oil & gas industry, preferred.
  • Understand and process retail transactions involving real estate.

Tesoro Corporation, a Fortune 100 company, is a leading independent refiner and marketer of petroleum products with a strategically focused presence in the western United States. Tesoro, through our subsidiaries, owns and operates seven refineries with a combined capacity of over 895,000 barrels per day. Our retail-marketing system includes over 2,400 retail stations under the ARCO®, Shell®, Exxon®, Mobil®, USA Gasoline™, Rebel™ and Tesoro® brands. Our full-service logistics business, a master limited partnership formed by Tesoro Corporation as Tesoro Logistics LP (TLLP), owns and operates 4,000 miles of crude oil, refined products and natural gas pipelines; 29 crude oil and refined products truck and marine terminals; 15 million barrels of storage capacity; two crude oil rail facilities; and four natural gas processing complexes. Headquartered in San Antonio, Texas, our operations span 18 states.

Our strength lies in our investment in employees and in their future. We measure success not only by the products we bring to our customers, or the financial results we deliver to our shareholders, but also by remaining true to our core values of safety and environmental stewardship, respect and integrity.

Discover your strengths and invest in your future by applying today.

Employees must be able to perform the essential functions of the job with or without reasonable accommodation.

Equal Opportunity Employer: Vet / Disability

Posting Notes: || San Antonio || Texas || United States (US) || SF:LI-SC-2 || |Accounting & Finance; Other Corporate Functions || 78261 ||

About Tesoro Companies Inc.

Tesoros Trading Company is a retailer and wholesale distributor of folk arts and crafts from around the world. Owner Jonathan Williams started the company in 1983. He personally selects the items we sell and works with the artisans who make the handicrafts we import.

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