No experience
Employment Type:
Full time
Job Category:
Manager, Incident Investigation and Learning
Tesoro Companies Inc. | San Antonio, Texas
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Job Description

Requisition ID: 60261


Accountable for the development, implementation and continuous improvement of the incident reporting, investigation and learning programs, tools, reports and systems for Andeavor. Champions a robust learning culture across the company and ensures event lessons learned are institutionalized to prevent incidents from happening or recurring.

Provides leadership in setting the strategic direction for the investigation methodologies to be used in our businesses. Establishes an investigator community and defines, establishes and manages a sustainable training model for our investigators.

Defines and establishes the ‘learning from incidents strategy’ to foster a culture of learning and continuous improvement. Establishes a learning framework, processes and tools to facilitate the review of applicable internal and external industry insights and lessons learned.

Accountable for defining and embedding metrics to monitor the ‘health’ of the incident reporting, investigation and learning programs.


  • Develops strategy and plan to build reporting maturity, and investigations and learning capability across Andeavor.
  • Champions a strong incident reporting and learning culture by ensuring our programs and leadership behaviors promote an environment that facilitates learning from incidents.
  • Oversees and ensures effective incident reporting and investigation programs. Develops and maintains corporate standards on incident reporting and investigations to ensure timely reporting and quality investigations and reports that result in meaningful insights and appropriate corrective actions.
  • Determines the appropriate root cause analysis techniques to be used for various investigation levels. Develops and provides training to ensure the organizational capability exists to apply the proper root cause analysis techniques.
  • Develops and runs “learning from incidents” programs, including but not limited to development of High Learning Value Events, cross-functional learning forums, Safety Flashes, etc.
  • Oversees management of incident reporting data system applications. Oversees analyses of the data system application to monitor the health and maturity of our reporting culture and program.
  • Removes any roadblocks to reporting and investigating, e.g. by improving tools, simplifying processes, and focusing on that which promotes learning.
  • Oversees analyses of incident data to identify and communicate trends in incident root causes and risk areas. Influences businesses to address the risk areas.
  • Keeps abreast of and introduces new methods or approaches to investigation and learning, e.g. human reliability or situational awareness analysis.
  • Provides technical expertise and leadership on high level incident investigations as needed by the organization.
  • Ensures incident investigation and reporting programs are in compliance with applicable regulations and company policies and guidelines.


  • Minimum undergraduate degree in engineering, natural or physical science, or other related technical discipline required.


  • Minimum 10-years engineering and/or industrial EH&S experience in oil/gas industry required.
  • Refining or chemical industry experience preferred.
  • Experience administering environmental, safety and process safety programs preferred.
  • Previous supervisory experience required.


  • Effective oral and written communication skills.
  • Proficiency with incident investigation and root cause analysis methods such as ABS root cause analysis, Fault Tree, Barrier Analysis, Tap Root, Think Reliability, Why Analysis, etc.
  • Ability to develop and implement corporate wide management systems and programs.
  • Powerful collaborator, able to work with and influence peers, functional and operational leaders.
  • Strategic planning and thinking.

Tesoro Corporation, a Fortune 100 company, is a leading independent refiner and marketer of petroleum products with a strategically focused presence in the western United States. Tesoro, through our subsidiaries, owns and operates seven refineries with a combined capacity of over 895,000 barrels per day. Our retail-marketing system includes over 2,400 retail stations under the ARCO®, Shell®, Exxon®, Mobil®, USA Gasoline™, Rebel™ and Tesoro® brands. Our full-service logistics business, a master limited partnership formed by Tesoro Corporation as Tesoro Logistics LP (TLLP), owns and operates 4,000 miles of crude oil, refined products and natural gas pipelines; 29 crude oil and refined products truck and marine terminals; 15 million barrels of storage capacity; two crude oil rail facilities; and four natural gas processing complexes. Headquartered in San Antonio, Texas, our operations span 18 states.

Our strength lies in our investment in employees and in their future. We measure success not only by the products we bring to our customers, or the financial results we deliver to our shareholders, but also by remaining true to our core values of safety and environmental stewardship, respect and integrity.

Discover your strengths and invest in your future by applying today.

Employees must be able to perform the essential functions of the job with or without reasonable accommodation.

Equal Opportunity Employer: Vet / Disability

Posting Notes: || San Antonio || Texas || United States (US) || SF:LI-LW1 || |Environmental, Health, Safety & Security || 78259 ||

About Tesoro Companies Inc.

Tesoros Trading Company is a retailer and wholesale distributor of folk arts and crafts from around the world. Owner Jonathan Williams started the company in 1983. He personally selects the items we sell and works with the artisans who make the handicrafts we import.

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