Experience:
No experience
Employment Type:
Full time
Posted:
6/29/2015
Job Category:
Engineering
Early Career - Product Support Engineer (I)
(This job is no longer available)
Teradata Corporation | San Diego, CA
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Job Description

Early Career - Product Support Engineer (I)
Description

Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success.

Key Areas of Responsibility:
1) Conduct problem triage on incidents.
2) Knowledge Management and related activities. Validate knowledge content for accuracy, relevancy and currency. Create and maintain Technical Alerts and other related technical artifacts. Create defect tracking tickets. Lead and/or participate on teams focused on creating technical bulletins, procedures and support processes (Change templates, FRO bulletins, Service bulletins and support tools.

Skills & Attributes
The ideal candidate is an acknowledged Teradata expert with strong interpersonal and communications skills, excellent analytical skills, ability to plan and organize.

Basic Qualifications
- BS in Computer Science or other technical discipline
- Internship or 0-3 years of related experience
- Practical knowledge in installation and upgrade processes
- Cultural awareness

Preferred Qualifications (Examples)

- Working experience of SUSE LINUX operating systems
- Experience with Teradata upgrade and support tools
- Experience analyzing data
- Closed Loop/Corrective Action experience
- Experience with application programming
- Association with a development environment
- SQL experience

Work Environment
- 24x7 operation may require working alternate shifts or being part of an on-call rotation
- Global organization
- Some travel will be required
- International travel may be required

*Our total compensation approach includes a competitive base salary, 401(k), strong work/family programs, and medical, dental and disability coverage.

Teradata is an Equal Opportunity/Affirmative Action Employer and commits to hiring returning veterans.

About Teradata Corporation

Teradata Corporation (Teradata) is engaged in enterprise data warehousing (EDW), including enterprise analytic technologies and services. Its data warehousing solutions comprise software, hardware, and related business consulting and support services. Its solutions integrate an organization's departmental and enterprise-wide data (about customers, financials and operations) into a single enterprise-wide data warehouse. Its key software and hardware products include Teradata Database Software, Teradata Platform, Teradata Logical Data Models and Teradata Analytic Applications and Tools. Teradata operates from three main locations in the United States: Johns Creek (Atlanta), Georgia; Miamisburg (Dayton), Ohio, and Rancho Bernardo (San Diego), California. During the year ended December 31, 2008, Teradata launched a new family of data warehouse offerings, also providing customers with the ability to use Teradata for point solutions or data marts, in addition to its core EDW technology. (Source: 10-K)