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Experience:
No experience
Employment Type:
Full time
Posted:
1/22/2016
Job Category:
Customer Service
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COMMERCIAL SERVICE TECHNICIAN- South West Houston, TX
Tennant Company | Stafford, Texas
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Job Description

 

Tennant Company is a recognized leader in designing, manufacturing and marketing solutions for industrial and commercial markets, with more than $820 million in annual revenues.  With a vision to become a global leader in water-based sustainable cleaning and other technologies, Tennant creates innovative solutions, such as our ec-H2O products, that are changing the way the world cleans.  Tennant products include equipment used to enhance and maintain indoor and outdoor surfaces as well as equipment parts, service, maintenance, and financing.  Products are marketed under the Tennant, Nobles, Green Machines, Orbio and Alfa brands.  With a focus on innovation and sustainability; Tennant Company envisions its role in the global marketplace as a company that will help create a cleaner, safer, healthier world.

Our service mechanics are the representatives of Tennant Company, working with our customers to deliver solutions that create a cleaner safer world. Working at our customer's facility, the Commercial Service Technician will maintain, troubleshoot, and perform repairs on Tennant products plus provide quality customer service and communication to minimize costs and ensure satisfaction with Tennant products.

Essential Job Functions:

  • Responsible for repair and service on commercial floor care machines. Primarily servicing Tennant products but may also include some competitive products.

  • Responsible for scheduling-work and repairing small products at customer locations.

  • Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.

  • Receive incoming parts orders, verify quantities, store material in proper service truck bin location, assign and adjust bin locations, and ensure that excess inventory is purge.

  • Advise the customer of his/her present and/or future service needs.

  • Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer, including labor and trip charges. 

  • Responsible for effectively scheduling time and arranging customer service calls to maintain effective customer service.

  • Advise sales representatives of potential customer applications for equipment replacements or additions.

  • Consistently present a professional image, both in personal appearance and condition of company equipment.

  • Install commercial products to satisfy national accounts and regional account requirements.

Required Skills and Competencies:

  • Mechanical and electrical aptitude.

  • Ability to safely use hand and power shop tools, equipment, and diagnostic devices.

  • Basic troubleshooting and repair skills in mechanical and electrical systems.

  • Excellent written and verbal communication skills.

  • Ability to understand and fill out service-related documents and paperwork.

  • Proven ability to multi-task and organize workload effectively.

  • Previous customer service experience strongly recommended.

  • Ability to adapt to a variety of environments, customer-needs, and instructions.

  • Basic inventory management skills.

  • Good estimating skills.

  • Must be able to wear safety shoes and glasses

     

    Required Education and Experience:

  • High school diploma or equivalent.

  • Vocational school a plus

  • Valid driver's license plus meet Tennant Company driving policy requirements.

  • Experience working in direct contact with customers on service-related activities preferred.

  • Must display positive attitude and desire to satisfy customer requirements.

     

    Must pass a company-initiated pre-employment background check, academic verification, previous employer reference check, physical, drug test and driving record review

     

     

About Tennant Company

Tennant Company (Tennant) is engaged in designing, manufacturing and marketing solutions that create a cleaner, safer world. The Company’s floor maintenance and outdoor cleaning equipment, specialty surface coatings and related products are used to clean and coat floors in factories, office buildings, parking lots and streets, airports, hospitals, schools, warehouses and shopping centers. The Company sells its products domestically and internationally. On March 28, 2008, the Company acquired Sociedade Alfa Ltda. The Company’s wholly owned subsidiary is Applied Sweepers. (Source: 10-K)

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