1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
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Field Service Project Lead
Tennant Company | Minneapolis, Minnesota
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Job Description

Tennant is a recognized leader in designing, manufacturing and marketing solutions for industrial and commercial markets, with more than $820 million in annual revenues. With a vision to become a global leader in water-based sustainable cleaning and other technologies, Tennant creates innovative solutions, such as our ec-H2O products, that are changing the way the world cleans.


Tennant employees work to create a cleaner, safer, healthier world.  Tennant is a company that cares about what it's doing, and the sustainability of its products, and works every day to develop new solutions that clean exceptionally well, but don't damage the environment.  Employees of Tennant Company work with a spirit of Stewardship. Very simply, Stewardship is a filter for our actions and decision-making, as we strive to leave things in better condition than when we found them. 


  • This position will be responsible for assisting in the development, roll out, and follow up of new Offerings, Expectations, and Pilots for Field Service. 



  • Identify opportunities to streamline and/or improve existing and proposed processes
  • Clearly articulate gaps in processes and provide viable solutions in an effort to solve
  • Provide guidance to Product Development, New Business Development, and Sales teams around feasibility of Service Expectations
  • Act as SME for Field Service, Field Service Support, and all supporting systems
  • Ensure all customers involved in new offerings are set up accurately in all Tennant Systems
  • Create and maintain procedural documents for all new offerings and pilots
  • Work collaboratively with all Tennant business partners; including but not limited to:  Credit, Customer Master, Customer Service, Finance, Sales, Service
  • Document and provide feedback for all wins and opportunities
  • Coach and train Tennant business partners on new processes/expectations for service.
  • Act as a liaison to other partners on behalf of Field Service Support and Field Service
  • Act as a backup for all Field Service Support tasks as time permits



  • High School diploma or equivalent
  • Advanced PC and PC application skills
  • Advanced SAP experience preferred
  • 2+ years in Tennant Experience preferred


REQUIRED INTERPERSONAL & BEHAVIORAL SKILLS:  In addition to the General Responsibilities, the following are requisite interpersonal and behavior skills of the position as well as:

  • Understands the importance of his/her role as a representative of Tennant by demonstrating a positive and professional service orientation to internal and external customers
  • Anticipates, assesses, and responds effectively to the needs of diverse customers, both internally and externally, making excellent customer service a high priority
  • Builds and maintains solid relationships with Field Service Leaders and internal partners
  • Works productively, plans, uses time and resources efficiently, follows through to completion
  • Identifies and prioritizes problems accurately, constructively, and in a timely manner
  • Interacts and communicates effectively with others across levels and departments
  • Shifts and adjusts priorities in order to meet emerging needs, able to adapt his/her approach as the requirements of a situation change
  • Excellent interpersonal and communication skills
  • Ability to work independently with minimal supervision
  • High level of attention to detail
  • Ability to work effectively within a team
  • Strong problem-solving skills.

Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.

About Tennant Company

Tennant Company (Tennant) is engaged in designing, manufacturing and marketing solutions that create a cleaner, safer world. The Company’s floor maintenance and outdoor cleaning equipment, specialty surface coatings and related products are used to clean and coat floors in factories, office buildings, parking lots and streets, airports, hospitals, schools, warehouses and shopping centers. The Company sells its products domestically and internationally. On March 28, 2008, the Company acquired Sociedade Alfa Ltda. The Company’s wholly owned subsidiary is Applied Sweepers. (Source: 10-K)

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