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Employment Type:
Part time
Job Category:
Customer Service
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Customer Relation Representatives
Tampa Bay Times | Saint Petersburg, Florida
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Job Description

Customer Relation Representatives

The Tampa Bay Times is aggressively hiring experienced part-time Customer Relation Representatives interested in helping our customers with their online, delivery and account activity. If you have exceptional interpersonal communication skills and want to work in an exciting environment that is paid weekly, then we want to talk to you!

Position requirements: Must type 30 words per minute. Experience in a fast-paced environment. Good computer skills and active internet users. Excellent reliability. Available Monday - Friday, 6 am - 5 pm and weekend rotations Saturday, 7 am - 11 am & Sunday, 7:45 am - 11 am. 

Duties and Responsibilities 
  • Answer calls and responds to emails.
  • Handle customer inquiries both telephonically and by email.
  • Research required information using available resources.
  • Manage and resolve customer complaints.
  • Provide customers with product and service information.
  • Enter new customer information into the system.
  • Update existing customer information.
  • Process orders, forms, and applications.
  • Identify and escalate priority issues.
  • Route calls to the appropriate resource.
  • Follow up customer calls where necessary.
  • Document all call information according to standard operating procedures.
  • Complete call logs.
  • Produce call reports.
  • Other duties as assigned.

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