Experience:
No experience
Employment Type:
Full time
Posted:
9/15/2017
Job Category:
Engineering
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Field Service Installation and Support Specialist
Talis Clinical | Streetsboro, Ohio
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Job Description

Company Profile

Talis Clinical, LLC provides health technology supporting clinicians to impact patient safety and improve outcomes.

The team at Talis Clinical is committed to developing technologies that provide:

  • Enhanced safety and mitigation of adverse events
  • Intuitive, Productive Clinical Workflows

We are a fast paced organization with a culture orientated toward higher purpose outcomes and principles. This will be the most meaningful work you can do.

Employment Status

Full-Time, On-site and travel

Responsibilities

  • Travel to client sites to install Talis hardware and software solutions at the clinical point of care; may travel at times up to 100%; this position is primarily offsite.
  • Ensure that all installation projects are completed on schedule.
  • Provide support and deliver customer satisfaction in a fast-paced, sometimes stressful work environment.
  • Develop a high proficiency in the installation, service, and troubleshooting of Talis products.
  • Become an expert in all Talis product solutions from a user perspective, in order to help diagnose and resolve client issues.
  • Effectively communicate with Clinical Engineers, Project Managers, and Clinicians to facilitate resolutions of their needs.
  • Troubleshoot issues using Microsoft Management Studio, and prioritization of tasks and assignments based on established SLA's..
  • Identify opportunities of improving the product based on direct communication with our clients.
  • Availability to work late hours if required.
  • On call responsibility if required.

Preferred Experience

  • Knowledge of network Servers, Routers, Switches, and Firewalls.
  • Experience working with tools.
  • Strong computer, application, and network troubleshooting skills.
  • Experience in a health care environment strongly preferred.
  • Knowledge of operating room medical devices.

Required Skills

  • Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate performance.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one

Education

  • Associate Degree in IT or Clinical Engineering required
  • Bachelor's degree preferred

Annual Salary Range/Benefits

  • Please provide salary requirements with resume
  • Major Health-Dental-Vision Insurance, 401K matching, Short Term Disability
  • Great development environment

Qualifications

Applicants must be eligible to work in the specified location

About Talis Clinical

Talis Clinical is committed to providing responsive support and guidance to our clients. Please use your username and password to reach our technical staff. If you have forgotten either your username or password, please call us at 216-706-4480.

This company profile was created by AfterCollege and is about Talis Clinical. This page is not endorsed by or affiliated with Talis Clinical. For questions regarding company profiles, please email: care@aftercollege.com.