3-5 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Job Category:
Product Manager (BI)
(This job is no longer available)
Synergis | Alpharetta, GA
Grad Date

Not sure what types of jobs you are interested in?

Explore Jobs
Based on Your Education

Follow This Company

Job Description

Product Manager (BI)
Alpharetta, GA
Direct Hire

Position Summary:
As the Business Intelligence Product Manager, you will be responsible for our client's strategy, roadmap and implementation of Business Intelligence and Reporting solutions. The successful candidate will have demonstrated full life cycle product management experience bringing Business Intelligence, Analytics or related solutions to market. In this role, you will collaborate closely with customers, operations, engineering and services to understand business needs, identify solutions, and develop and execute on roadmaps. You will be equally comfortable acting as Product Manager and Product Owner. Familiarity with Contact Center processes and solutions is desired but not required.
Your mission is to become the in-house expert and leader in this domain to guide the development of new functionality for both existing and potential customers, as well as guide the overall direction of our Business Intelligence roadmap.

Essential Duties & Responsibilities:
Collaborate closely with customers and internal stakeholders to establish, socialize and implement product roadmaps.
Serve as Product Manager, responsible for the Business Intelligence strategy and roadmap.
Serve as Product Owner for our Business Intelligence scrum team.
Manage product features and dependencies across multiple releases.
Manage, prioritize and groom an active backlog for your products.
Work closely with the architecture team, ensuring the system design and technology platform fulfills near and long-term product needs.
Define and communicate requirements to the engineering and architecture design teams.
Maintain the near and long-term product roadmap, communicating plans and decision making processes to management and other stakeholders.
Be an expert and advocate for your products both within and outside the company.
Work with Integration Managers, Customer Success, Customer Support, Customers and Sales teams to synthesize client feedback into actionable plans for your product(s).
Ensure the highest quality product is delivered to customers.
Stay up-to-date on contact center solutions to identify and evaluate new opportunities.
Provide customer voice and context in product decisions.

Required Experience & Skillset:
To be considered for this challenging position, applicants must be able to demonstrate a majority of the following skills, knowledge and abilities:
3+ years relevant job experience.
A passion and understanding for how data informs business decisions.
Excellent Agile knowledge, with a background in a Scrum environment, writing complex user stories and acceptance criteria, and managing team resources.
Demonstrated experience as a Scrum Product Owner.
Familiarity with JIRA, and preferably Portfolio for JIRA
A communicator, able to work with different teams across the company and "translate" information between these groups.
A strong technical acumen, especially as it relates to methods and solutions for large scale, high performance BI platforms.
Big-picture understanding of the overall product direction and needs, with the drive and attention to detail that transforms that understanding into a reality.
Strong analytical skills - able to provide creative solutions to complex problems within our integrated product suite.
Ability to manage a high number of ongoing tasks and maintain an awareness of the current status for each project.
Understanding of Big Data Best Practices and Technologies desirable.
Knowledge of and experience with call center technologies is desirable.
Experience or knowledge of predictive analytics solutions is an advantage.
Excellent written and verbal communication skills
Self-starter capable of working on projects independently

Bachelor's degree in Computer Science, Computer Engineering, MIS, CIS, Electrical Engineering, Mathematics or equivalent


Applicants must be eligible to work in the specified location

About Synergis

Synergis' programming team develops solutions that help integrate applications, reduce repetitive or time consuming tasks by understanding the unique challenges of leveraging technology to your advantage. Are you looking to improve your design time? Or reduce design errors and revisions? Or gain a competitive edge? How about eliminating redundant, value diminishing work processes? If you answered yes to any of these questions, then why not let Synergis Technologies develop a solution to automate your sales or drawing creation. Our experts understand that each design environment is unique and sometimes requires more than an "out-of-the-box" solution. Therefore our programming services are designed to leverage your existing software tools, and streamline your work processes. Synergis Technologies' process automation experts have a proven track record for developing solutions that provide the following results: Lower labor costs by improving efficiency Provide faster delivery of proposals and detailed drawings Reduce errors and revisions in documentation and drawings Increase production capacity without increased labor force Leverage existing software and technologies Retain and document product knowledge Eliminate duplicate data entry by integrating multiple software packages To speak to our process automation experts, please call 800-836-5440.