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Employment Type:
Full time
Job Category:
Information Services
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IT Field Operations Technician
Synergis | Birmingham, Alabama
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Job Description

The IT Field Operations Technician
Birmingham, AL 35203
Long term contract to Perm

This role will partner with the Client Services Analyst to provide excellent customer service and proactive technical expertise to facilitate the effective use of IT products and services. This is an operational position for desktop support, voice and data systems, video wall components, and other wireless technologies (ie peripherals-Blackberry, etc.) and will primarily support the customers in a 24/7 operation.

What are the must-have skills?
Strong technical ability; desktop and mobile device support. Audiovisual knowledge; this position will provide support for the video wall technology in the Control Center. Knowledge of Windows and Microsoft Office. Strong customer service skills, responsive and attentive. Good teamwork skills.

What are the nice to have skills?
Ability to troubleshoot Cisco Switches; VoIP phones.

What does the day to day look like?
Partnering with the End User Analyst to provide support for the Control Room Operators in the Control Center. Troubleshooting desktop and printer issues, mobile device setup and troubleshooting; video wall issues.

Is travel required?

What is your anticipated hire date?
3rd or 4th Week of Feb - ASAP after drug and BG are complete.

Two-year degree (college/technical/vocational) or equivalent experience in electronics, telecommunications and/or computer technology is required.
Understanding of the various topologies, eg telecommunications, wireless, data and voice networks and how they interface with each other
Ability to logically troubleshoot and repair hardware and software associated with personal computers, peripheral devices, voice systems, data networks, telecommunications systems and ancillary equipment.
Working knowledge of radio communication systems.
Knowledge of voice and data wireless systems and troubleshooting techniques.
Knowledge of data communications and packet switch networks.
Knowledge of PC hardware, operating systems, and associated peripheral and software components.
Must have demonstrated personal computer skills along with a general understanding of corporate applications and standard desktop products
Ability to work independently, self -starter with good time management skills.
Must have strong verbal and written communications skills.
Demonstrated knowledge of Field Operations processes and procedures.

Responsible for installing standard, endorsed or certified off the shelf software and/or hardware devices, and provide minimal onsite training to get the client started.
Responsible for participating in on-call procedures/operations
Responsible for interfacing with and coordination of contractors and/or vendors associated with the Field Operations function as appropriate
Responsible for interfacing with the customer and other IT groups related to problems and installations as appropriate.
Responsible for understanding and adhering to billing and performance processes and procedures.

Ability to operate with minimal supervision
Seeks opportunities to learn and transfer knowledge to others
Good organizational and time management skills
Ability to manage multiple tasks
Understands and promotes Client Services and IT strategies
Willingness to provide as needed after hours or on-call support
Follows safe work practices

For immediate consideration, please forward resume to (see below)


Applicants must be eligible to work in the specified location

About Synergis

Synergis' programming team develops solutions that help integrate applications, reduce repetitive or time consuming tasks by understanding the unique challenges of leveraging technology to your advantage. Are you looking to improve your design time? Or reduce design errors and revisions? Or gain a competitive edge? How about eliminating redundant, value diminishing work processes? If you answered yes to any of these questions, then why not let Synergis Technologies develop a solution to automate your sales or drawing creation. Our experts understand that each design environment is unique and sometimes requires more than an "out-of-the-box" solution. Therefore our programming services are designed to leverage your existing software tools, and streamline your work processes. Synergis Technologies' process automation experts have a proven track record for developing solutions that provide the following results: Lower labor costs by improving efficiency Provide faster delivery of proposals and detailed drawings Reduce errors and revisions in documentation and drawings Increase production capacity without increased labor force Leverage existing software and technologies Retain and document product knowledge Eliminate duplicate data entry by integrating multiple software packages To speak to our process automation experts, please call 800-836-5440.

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