1-3 years of experience
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Employment Type:
Full time
Job Category:
Information Services
PC/LAN Analyst
(This job is no longer available)
Synergis | Birmingham, AL
Grad Date

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Job Description

PC/LAN Analyst

Birmingham, Alabama, 35203

Contract to Perm


Our client, one of the longest listed stocks on the NYSE doing business since the 1800's, is seeking a solid PC/LAN Analyst II to provide Tier II support to all end-users with hardware and software applications, routine system support tasks, troubleshooting, correcting problems and documenting corrective actions.

Duties and Responsibilities

Image and deploy computer equipment
Set up PCs, printers, laptops, scanners, and other peripherals
Troubleshoot PC hardware and software problems, working with end users to obtain requirements to correct issues and determine next phase for correcting current and/or eliminating future issues
Document all incidents or requests for support and their resolution through our issues tracking application
Assist in maintaining server applications as assigned
Using the level of administrative rights granted, make the necessary system updates and/or upgrades as directed by the System Analyst or Lead PC/LAN Analyst
Assist with testing of any new or updated training documentation as needed.

Communicate effectively with the team by:

Attending and participating in regular status meetings
Updating issues tracking application/knowledge base and PC/LAN Share Point site with resolutions and helpful hints

Essential Characteristics and Competencies

Demonstrate attention to detail, organization, and timeliness in order to meet customer service expectations
Demonstrate an ability to learn, analyze and support new technologies quickly
Possess effective problem solving and customer service skills, and demonstrate strong interpersonal, communication and critical thinking skills

Required Education:

(may include certifications, licenses and registrations)

Bachelor's degree in Information Technology, Computer Science, Business Information Systems or equivalent experience in Information Systems
High School Diploma
Valid Driver's License

Required knowledge, skill and abilities

Two years, minimum, direct work related experience required, including Service Desk experience and substantial working knowledge of PCs, PC applications, and PC setup options
Two years direct work-related experience with Microsoft desktop and server operating systems, spreadsheet, word processing, email, and PC database software
Ability to develop a good understanding of networking, including how Routers, Switches, hubs, NICs, bridges, and Firewalls work in a network environment
Ability to complete work assignments by due dates and deliver projects per an agreed schedule
Experience with installation, diagnostics and testing of office and operations computer hardware and software
Requires good communication skills and the flexibility to work with users at all levels
Requires good judgment and organized methods in all facets of assigned duties. Requires sound judgment and decision-making skills to support the constantly changing computer environment
Working experience with commonly used concepts, practices, and procedures of LAN/WAN technologies
Ability to work in a team environment

Preferred Qualifications

Experience (4 years) with application and/or Service Desk support
Microsoft Certified Professional (MCP) certification, MCSA Windows 7 certification and A+ Certification

Physical demands, work environment and work schedule:

Requires Normal Physical Stamina - Works in office and field environments and routinely requires lifting computer hardware weighing up to 25 lbs.
Normal 40 Hours work week - with participation in on-call rotation, including after normal work hours and on weekends
Overtime and/or travel maybe required

For immediate consideration, please forward resume.


Applicants must be eligible to work in the specified location

About Synergis

Synergis' programming team develops solutions that help integrate applications, reduce repetitive or time consuming tasks by understanding the unique challenges of leveraging technology to your advantage. Are you looking to improve your design time? Or reduce design errors and revisions? Or gain a competitive edge? How about eliminating redundant, value diminishing work processes? If you answered yes to any of these questions, then why not let Synergis Technologies develop a solution to automate your sales or drawing creation. Our experts understand that each design environment is unique and sometimes requires more than an "out-of-the-box" solution. Therefore our programming services are designed to leverage your existing software tools, and streamline your work processes. Synergis Technologies' process automation experts have a proven track record for developing solutions that provide the following results: Lower labor costs by improving efficiency Provide faster delivery of proposals and detailed drawings Reduce errors and revisions in documentation and drawings Increase production capacity without increased labor force Leverage existing software and technologies Retain and document product knowledge Eliminate duplicate data entry by integrating multiple software packages To speak to our process automation experts, please call 800-836-5440.