Experience:
3-5 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
12/20/2017
Job Category:
Information Services
Industry:
Other
Job Opp - Tech Support Analyst II - Charleston, SC
(This job is no longer available)
Synergis | Charleston, SC
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Job Description

Job Summary

The Affordable Care Act Management Platform (ACAMP) product support analyst is responsible for supporting instances of the Affordable Care Act (ACA) product. A support analyst is available to the clients to solve issues with the ACAMP product and is also responsible for monitoring for ongoing data issues. A product support analyst has a deep understanding of the ACAMP product as well as a broad understanding of the ACA regulations.

Primary Responsibilities

Handle inbound issues via phone and email regarding the ACA product(s)
Assist with general diagnosis data problems and questions.
Problem solving data issues is over 50% of the work.
Answer questions regarding data specifications
Resolve errors in the ACA product (data errors)
Answer questions and provide guidance regarding product usage
Monitor client instances for stale data warnings and work with the client to correct the error
Monitor client instances for data validation errors and work with the client to correct the error
Assist with SFTP and data encryptions questions
Accurately document cases
Accurately document specification changes to client instances
Assist onboarding teams with ACAMP system issues and questions

Secondary Responsibilities

Responsible for developing FAQ documentation for eThority ACA product
Responsible for helping to improve ACAMP knowledgebase
Responsible for assisting with support on other products (UMS/eThority CT) where feasible
Communicate outages to clients Work with and route cases when necessary to other support and operations groups.

Skills and Education

College degree (BA/BS) is highly preferred.
Application support experience is highly preferred.
Supporting Enterprise application dealing with employee, contact, pay, or educational data is a good example.
Scripted phone support is not a good example of this. Troubleshooting mobile phones is not a great example.
Hardware troubleshooting is not a great example.
At least 2 years working in a professional environment is highly preferred.

Qualifications

Applicants must be eligible to work in the specified location

About Synergis

Synergis' programming team develops solutions that help integrate applications, reduce repetitive or time consuming tasks by understanding the unique challenges of leveraging technology to your advantage. Are you looking to improve your design time? Or reduce design errors and revisions? Or gain a competitive edge? How about eliminating redundant, value diminishing work processes? If you answered yes to any of these questions, then why not let Synergis Technologies develop a solution to automate your sales or drawing creation. Our experts understand that each design environment is unique and sometimes requires more than an "out-of-the-box" solution. Therefore our programming services are designed to leverage your existing software tools, and streamline your work processes. Synergis Technologies' process automation experts have a proven track record for developing solutions that provide the following results: Lower labor costs by improving efficiency Provide faster delivery of proposals and detailed drawings Reduce errors and revisions in documentation and drawings Increase production capacity without increased labor force Leverage existing software and technologies Retain and document product knowledge Eliminate duplicate data entry by integrating multiple software packages To speak to our process automation experts, please call 800-836-5440.